Tech Level Two-Config Center

CDW • Las Vegas, NV

1d • $22 - $31

About The Position

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. Job Summary The Technician Level Two is responsible for performing complex enterprise installs that include software, hardware, and network configurations. This position collaborates with vendors to resolve configuration issues. Facilitates training and coaching of Technicians on specific developmental skill and strategy sets. This role is involved in designing, developing, and advising for a broad range of technologies and policies across all Configuration Center locations. The Technician Two may also assist in training. designing, developing, and advising for a broad range of technologies.

Requirements

• High School diploma or GED
• A+ certification or one year of relevant experience with the ability to demonstrate knowledge
• Ability to troubleshoot computer systems and peripherals, as well as identify hardware incompatibilities on multiple platforms
• Basic knowledge of Microsoft Office Suite
• Strong written and verbal communication skills and the ability to communicate with coworkers at all levels in the organization
• Ability to maintain and update technical documentation for the Enterprise-Level customers
• Strong analytical skills and problem-solving skills
• Ability to multitask effectively
• Ability to quickly learn about new technology and keep pace with an ever-changing industry
• Demonstrate ability to lift and carry up to 50 pounds of force occasionally (0-33% of the workday) the personal lifting requirement is allowed only up to 50lbs. The team lift system must be utilized for loads weighing more than 50 pounds.
• Demonstrated ability to push and pull up to 10 pounds of force rarely (0-12% of the workday).
• Demonstrated ability to perform eight or more hours of standing, walking, bending, lifting, stooping and carrying products in combination at any given time.
• Ability to work in a warehouse environment which includes changes in temperature as weather fluctuates, noise from conveyors and forklifts.
• One of the following Comptia Certifications: Server+, Security+, Linux+

Responsibilities

• Install, configure, and upgrade operating systems and software, using standard business applications as well as CDW’s proprietary software packages.
• Install, assemble, and configure computers, network infrastructure components such as rack enclosures and related hardware; pull, rewire, and label cables inside rack enclosures.
• Troubleshoot problems with computer systems, including hardware, software, network and peripheral equipment.
• Configure and test every system to ensure 100% quality.
• Update comments on picks to be cancelled and forwards to a Help Desk, Supervisor or Manager.
• Communicate with Account Managers and customers regarding their specific network configurations.
• Communicate issues concerning customer orders to the area Help Desk or Supervisor.
• Complete projects and tasks assigned by management to include assisting team with non-enterprise-level builds as required.
• It may be necessary on occasion for this individual to work beyond their regularly scheduled shift. Overtime is to be expected and, in some cases, required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED