Tech Lead, DevOps Engineer
About The Position
Tech Lead DevOps Engineer with exceptional knowledge in Azure, IaC, Kubernetes, Service Mesh technologies Adept at automating processes and providing solutions for complex projects and possesses the ability to effectively communicate standards and cross-collaborate within a "blameless" team environment. Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office Start your adventure with Zip Join Zip’s Engineering function and put your name to solving fascinating challenges at scale in an agile, test-driven development environment. If you value good domain-driven design and enjoy delivering quality work at pace, you’ll be a great fit with the squads responsible for building cloud-native software applications that serve millions of customers and process billions of dollars in payments. We are seeking a seasoned leader with extensive senior leadership experience to spearhead our Infrastructure projects and mentor our engineering team. This role requires a deep understanding of DevOps and the ability to lead initiatives from inception to completion. Collaboration is key in our environment, so we need someone who excels in a team-oriented setting. As we aim to double our footprint this year, you will encounter complex challenges that demand innovative solutions and strategic insight. If you are passionate about driving infrastructure excellence and nurturing talent within a dynamic team, we would love to hear from you. Interesting problems you’ll get to solve Infrastructure & Scaling Roadmap Define and lead the multi-year roadmap for Infrastructure & DevOps, ensuring Zip’s platform scales efficiently with rapid growth. Drive the architectural vision for multi-region, active-active infrastructure to enhance global reliability and continuity. Cross-Organizational Technical Leadership Partner with a broader group of senior technologists from Application Engineering, Security, Data, and Platform teams to shape system-wide patterns, integration strategies, and engineering best practices. Serve as a technical ambassador for Infrastructure, influencing design reviews, architectural forums, and cross-team initiatives. Solution Architecture & Delivery Design advanced cloud, Kubernetes, and service mesh architectures that support Zip’s evolving transaction and event-driven ecosystems. Lead DevOps engineers in bringing designs to life through IaC, automation, tooling, and scalable operational practices. Operational Excellence & Reliability Architect automated failover, self-healing systems, and metrics-driven deployment strategies to strengthen Zip’s high-availability posture. Continuously improve observability, incident response patterns, and operational automation across the stack. Innovation & Continuous Improvement Champion best practices for IaC, CaC, CI/CD, and platform automation using tools like Terraform, Atlantis, ArgoCD, GitHub Actions, and Azure DevOps. Evaluate emerging technologies—including AI-enhanced engineering tools—to increase team productivity and reduce cognitive load.
Requirements
- Experience operating as a technical leader, architect, or senior engineer responsible for guiding roadmaps, making strategic technical decisions, and influencing engineering direction.
- Strong communication skills with the ability to bring teams together, drive consensus, and mentor engineers at multiple levels.
- 12-15 years in Infrastructure, DevOps, Platform Engineering, or Site Reliability Engineering roles.
- Advanced experience with Kubernetes, microservice architectures, and service mesh technologies.
- Expert-level experience building in Azure, including high-availability and multi-region patterns.
- Strong understanding of distributed systems, networking, routing, and modern cloud architecture.
- Proficiency in IaC and CaC best practices using tools such as Terraform, CDK, Packer, and Atlantis.
- Hands-on experience with CI/CD systems (Azure DevOps, GitHub Actions, or similar).
- Demonstrated ability to design scalable tooling and automation that accelerates developer workflows and reduces operational toil.
- A collaborative, “blameless,” continuous-learning approach to problem-solving.
- Comfortable working in an agile environment with fast iteration cycles.
- Willingness to participate in an on-call rotation as part of shared operational ownership.
- Experience using generative AI tools (ChatGPT, Cursor, Copilot, etc.) to enhance engineering workflows.
Responsibilities
- Define and lead the multi-year roadmap for Infrastructure & DevOps, ensuring Zip’s platform scales efficiently with rapid growth.
- Drive the architectural vision for multi-region, active-active infrastructure to enhance global reliability and continuity.
- Partner with a broader group of senior technologists from Application Engineering, Security, Data, and Platform teams to shape system-wide patterns, integration strategies, and engineering best practices.
- Serve as a technical ambassador for Infrastructure, influencing design reviews, architectural forums, and cross-team initiatives.
- Design advanced cloud, Kubernetes, and service mesh architectures that support Zip’s evolving transaction and event-driven ecosystems.
- Lead DevOps engineers in bringing designs to life through IaC, automation, tooling, and scalable operational practices.
- Architect automated failover, self-healing systems, and metrics-driven deployment strategies to strengthen Zip’s high-availability posture.
- Continuously improve observability, incident response patterns, and operational automation across the stack.
- Champion best practices for IaC, CaC, CI/CD, and platform automation using tools like Terraform, Atlantis, ArgoCD, GitHub Actions, and Azure DevOps.
- Evaluate emerging technologies—including AI-enhanced engineering tools—to increase team productivity and reduce cognitive load.
Benefits
- Flexible working culture
- Incentive programs
- 20 days PTO every year
- Generous paid parental leave
- Leading family support policies
- Company-sponsored 401k match
- Learning and wellness subscription stipend
- Beautiful Union Square office with a casual dress code
- Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
