Tech-IT Desktop Support II

Child Guidance Resource•Haverford Township, PA

About The Position

The IT Desktop Support Tech provides support to the IT Team with executing day to day operations as well as engages directly with end users. This role troubleshoots problem areas (in person or virtually) in a timely and accurate fashion, provides end-user assistance as needed, and completes other duties as assigned. Who is CGRC? CGRC is a premier behavioral health provider that embraces employees as partners in the organization’s strategic plan. What can CGRC do for you? Do YOU want to be a Change Agent? If so, we want you to be a part of the Child Guidance partnership. Working here means being open to new clinical experiences both as an individual and as part of a team. We offer reimbursed comprehensive clinical supervision and training with the opportunity to develop your leadership competencies and career interests on a personal level. Join any of our organizational committees, task forces, or work groups. If you are furthering your education, we want to be your partner. We are offering flexibility for classes, internship possibilities within our organization, and the availability for licensure supervision. It is important to us that you enjoy a healthy work-life balance and we will encourage you to have personal goals that focus on self-care. At CGRC, you can enjoy a relaxed working environment with flexible work schedules that allow for a healthy work-life balance. We encourage and support career development and there are always opportunities for you to learn and grow within the organization. We have a competitive compensation package and generous time off and benefits for eligible employees. You and your family can also enjoy discounts and offers through our Tickets at Work Program. CGRC is an eligible employer for the Public Service Loan Forgiveness Program.

Responsibilities

Embody CGRC culture and values, while setting priorities and providing excellent customer service.
Assist with inventory maintenance of all IT components and equipment.
Administer and resolve issues with associated end-user utilizing CGRC’s Helpdesk Ticketing system.
Set up and deploy equipment for onboarding new employees at CGRC.
Maintain accurate and helpful documentation for both the IT Team and end users related to IT initiatives/processes.
Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users, when appropriate.
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required desktop service levels.
Assess the need for performance upgrades to end user workstations and associated equipment and work with the IT team to implement as appropriate.
Collaborate with internal IT team and network consultants to ensure efficient operation of the desktop computing environment.
Respond to incoming calls, e-mails, and/or work order production system regarding helpdesk requests.