Tech III, Deskside Support, Day Shift

GXO Logistics•Upper Allen Township, PA

About The Position

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. At GXO Logistics, we want to consistently provide exceptional solutions for our customers. As the Deskside Support Technician, you will support and troubleshoot the end-user environment, as well as ensure that all systems are operating as efficiently and productively as possible.

Requirements

2 years of experience supporting networked systems
Ability to troubleshoot and configure RF devices or other handheld terminals, Android PCs and tablets, and printers (multifunction, laser, fax, barcode label, dot matrix and high-volume scanners)

Nice To Haves

Bachelor’s degree or vocational training in CS or MIS, or equivalent related work or military experience
Availability to travel; occasionally on short notice
5 years of experience supporting a corporate or warehouse networked computer environment
5 years of experience installing, troubleshooting and supporting corporate AV equipment; building, deploying and troubleshooting desktop computers in a corporate environment; telephony equipment and Microsoft Windows OS
Solid understanding of warehouse management systems

Responsibilities

Identify, triage, prioritize and resolve Level 1 & 2 Incidents within our Service Level Agreement, which includes responding to high-priority outages outside of normal business hours; work as the liaison between site leadership, IT leadership and other technical team during outages
Perform daily walks around the warehouse or plant and perform equipment inspections and preventive maintenance
Handle and maintain an inventory of assets to ensure asset readiness to minimize incident impact and downtime
Help create and maintain IT processes and procedures to support the site; lead local project management for site technical refreshes, end-user equipment deployments for expansions, and end-user equipment deployments for site startups
Perform installation, upgrades, maintenance, basic troubleshooting and repair of various software, as well as computer devices, mobile phones, scanners, network equipment, printers, telephones, etc.
Provide training, mentorship and leadership for other technicians
Maintain exceptional service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, identifying trends and recommending system improvements
Make technical recommendations to site leadership regarding problems, projects and releases
Create batch files or PowerShell scripts for asset management and incident resolution