Deskside Support Technician

Kyndryl • Phoenix, AZ

2d • Onsite

About The Position

We are seeking a proactive and personable Deskside Support Technician to join our client’s onsite IT support team. This role is ideal for someone who thrives in face-to-face environments and enjoys solving technical issues directly with end users. Candidate must reside within 30–50 miles of one of the client’s designated cities (list below under important notes).

Requirements

• 5 years of experience in a large Enterprise environment that includes:
• Windows 11 support
• Microsoft 365 support experience
• End user network connectivity troubleshooting
• Experience with Service Now
• Solid Soft Skills – experience working with customers face to face
• As part of our client’s onboarding requirements, successful candidates must pass a pre-employment drug test prior to starting.
• Due to client and compliance requirements, candidates must be U.S. citizens and reside within the United States.
• This position is fully onsite and will be based at one of the following client locations, determined by the selected candidate’s proximity: Huntsville, AL Woburn, MA East Hartford, CT Fort Wayne, IN Tucson, AZ El Segundo, CA Goleta, CA San Jose, CA Tucson, AZ St. Petersburg, FL McKinney, TX Portsmouth, RI Sterling, VA

Nice To Haves

• Experience in a manufacturing environment is not required but preferred.
• Bachelor’s degree in Computer Science, Information Technology, or related technical field

Responsibilities

• Provide Level 2 (L2) deskside support for laptops, desktops, and peripheral devices.
• Deliver hands-on, deskside support by sitting with employees to troubleshoot and resolve hardware and software issues.
• Assist with device setup, configuration, and maintenance.
• Escalate complex issues to higher-level support teams as needed.
• Maintain accurate records of support requests and resolutions.
• Ensure excellent customer service and user satisfaction in all interactions.

Benefits

• This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans.
• You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level