Deskside Support Technician

Kyndryl • Norwalk, CT

2d • Onsite

About The Position

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role We are seeking a proactive and personable Deskside Support Technician to join our client’s onsite IT support team. This role is ideal for someone who thrives in face-to-face environments and enjoys solving technical issues directly with end users. Candidate must reside within 30–50 miles of one of the client’s designated cities (list below under important notes). Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. Whether you want to explore opportunities such as Service Delivery Management, Workplace Modernisation or Workplace Virtualization – Kyndryl is dedicated to your professional journey. Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Requirements

• 5 years of experience in a large Enterprise environment that includes:
• Windows 11 support
• Microsoft 365 support experience
• End user network connectivity troubleshooting
• Experience with Service Now
• Solid Soft Skills – experience working with customers face to face
• Due to client and compliance requirements, candidates must be U.S. citizens and reside within the United States.
• As part of our client’s onboarding requirements, successful candidates must pass a pre-employment drug test prior to starting.
• Candidate must reside within 30–50 miles of one of the client’s designated cities

Nice To Haves

• Experience in a manufacturing environment is not required but preferred.
• Bachelor’s degree in Computer Science, Information Technology, or related technical field

Responsibilities

• Provide Level 2 (L2) deskside support for laptops, desktops, and peripheral devices.
• Deliver hands-on, deskside support by sitting with employees to troubleshoot and resolve hardware and software issues.
• Assist with device setup, configuration, and maintenance.
• Escalate complex issues to higher-level support teams as needed.
• Maintain accurate records of support requests and resolutions.
• Ensure excellent customer service and user satisfaction in all interactions.

Benefits

• This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans.
• You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level