Tech II, Deskside Support - 1st Shift

GXO Logistics Inc.•Southaven, MS

39d

About The Position

At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of. 1st Shift: Monday-Friday, 8:00am - 4:30pm We're transforming logistics through technology, investing hundreds of millions of dollars every year in IT. As Deskside Support Technician II, you will be responsible for supporting and troubleshooting the GXO end-user environment, and for executing device life cycle management activities, including provisioning, fulfilling, deploying, supporting, and dispositioning assets. Become a part of our rapidly growing, dynamic team and we'll give you the tools and support to build a rewarding career. Pay, benefits and more. We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. We are proud to be an Equal Opportunity employer including Disabled/Veterans. GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.

Requirements

year of experience supporting end-user equipment and telephony equipment
Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse or supply chain environment

Nice To Haves

Associate degree, bachelor's degree or vocational training in a technical field of study
3 years of Warehouse experience supporting end-use equipment
Linux/Ubuntu Desktop
Microsoft Endpoint Configuration Manager
Warehouse, RF Devices, Ubuntu Desktop, Zebra Label printers. Service Now ticketing system

Responsibilities

Troubleshoot and resolve Tier 2 and 3 escalated technical issues
Maintain and manage workload through computerized ITSM ticketing and tracking system
Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients, and mobile devices
Use SCCM, Active Directory, and other diagnostic and remediation utilities to identify, diagnose and correct issues
Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook