Tech Compliance Data Clerk

DSI Systems•Des Moines, IA

9d•Hybrid

About The Position

The Tech Compliance Data Clerk plays a key role in supporting the DSI technician onboarding process. This position is responsible for accurate data entry, timely communication, and thorough compliance tracking for technicians across multiple Tech Offices. The ideal candidate is detail-oriented, organized, and capable of managing multiple priorities while maintaining clear, consistent communication with both internal teams and external partners. Success in this role is essential to maintaining the department’s strong reputation, operational efficiency, and overall effectiveness. The Tech Compliance Data Clerk must demonstrate excellent written and verbal communication skills, ensuring information is conveyed clearly, professionally, and with a friendly, approachable tone. This position requires a self-motivated individual who can work independently, stay organized, and remain responsive to the evolving needs of clients, internal teams, compliance requirements, and technician offices in a fast-paced environment. Adherence to company policies and departmental procedures is expected at all times. Why Join DSI? At DSI, we value precision, collaboration, and innovation. As a Tech Compliance Data Clerk, you’ll play a central role in ensuring our technicians meet compliance standards and help uphold the integrity and success of our operations. This role offers remote/hybrid flexibility and the opportunity to grow within a supportive, team-oriented environment. This is a full-time opportunity that will report to our office in Des Moines, Iowa Schedule: Full-time, Monday – Friday 9am – 5:30 pm CST About DSI Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency. At DSI, we believe strong relationships are the foundation of lasting success. We serve as a one-stop solution across a range of markets—including mobility, broadband, video, commercial, residential, Lodging & Institutions, and Multi-Dwelling Units—empowering our sales partners to uncover new opportunities and maximize their potential.

Requirements

Strong attention to detail and accuracy in data entry
Excellent written and verbal communication skills
Ability to manage multiple tasks and deadlines in a fast-paced environment
Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and comfort with corporate data systems
Prior experience in compliance, data management, or administrative support preferred
Self-motivated with the ability to work independently in a remote/hybrid setting
Excellent verbal, written, and phone communication with a professional tone and attention to grammar
Ability to compose clear and accurate correspondence
Confident in engaging with a diverse range of clients, technician offices, and internal teams
Proven ability to manage multiple tasks and meet deadlines
Highly organized with strong attention to detail and accuracy
Skilled in setting and following through on reminders, tasks, and goals
Able to work independently after receiving direction and objectives
Demonstrates initiative, integrity, and a strong sense of accountability
Capable of making sound decisions using good business judgment
Effective team player with a positive attitude and collaborative mindset
Builds strong working relationships across departments and with external partners
Comfortable preparing and reviewing daily, weekly, and monthly reports
Minimum 1-year experience in customer service
Minimum 1-year experience in data entry
English or bilingual (Spanish)

Nice To Haves

Familiarity with local/regional geography and tools like Google Maps
Knowledge and ability to use SARA Plus, Web Tracker, Zendesk, Five 9, Zoho, and Sales Force; we are willing to train the right candidate

Responsibilities

Maintain daily communication with Tech Offices and the Compliance Team to support technicians onboarding
Update technician submissions and provide timely updates on background check status and overall technician compliance
Enter and manage technician and company data in DSI corporate systems with accuracy and efficiency
Pull, review, and evaluate reports to monitor technician training status and compliance requirements
Communicate directly with Tech Office management regarding technician compliance status, ensuring alignment with company standards
Maintain regular communication with prospects and technician offices to ensure timely paperwork submission and adherence to onboarding timelines
Support brand-building efforts through professional and consistent communication
Act as a liaison between technician offices and internal departments, ensuring clarity on process status and program requirements
Ensure all contractor and technician information is accurately entered and maintained across internal systems (Sara, Web Tracker, Salesforce, Zendesk)
Verify contractor compliance with client guidelines and ensure adherence to all legal and data privacy regulations
Assist Tech Compliance Manager as needed with compliance tasks
Monitor and update status of requests and data in relevant systems
Resolve escalations using effective problem-solving skills and provide support in achieving monthly departmental goals
Prepare and submit weekly progress reports on recruitment activities and ongoing tasks

Benefits

Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!
401k Plan with employer matching
Paid vacation, personal/sick days, and bereavement time
DSI Bucks: Employee Profit-Sharing Program
50% AT&T wireless discount
Paid training
Advancement opportunities: We prefer to promote from within!

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