Tech Bar Support 6021431

Accenture•Minneapolis, MN

13d•Onsite

About The Position

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel. Key Responsibilities: The Tech Bar Support delivers in-person and remote IT support to colleagues, ensuring seamless workplace technology experiences. This role combines walk-up Tech Bar services with broader site support responsibilities, acting as a technology advocate and providing expert assistance for hardware, software, and connectivity issues.

Requirements

Strong knowledge of workplace technologies (Windows, O365, collaboration tools).
This role is 100% onsite
Minimum 1 years of experience
Strong knowledge of workplace technologies Windows, O365, collaboration tools .
Familiarity with ITSM tools and remote troubleshooting.
Excellent communication and customer service skills.
Ability to coordinate with global IT teams and third party vendors.
Awareness of enterprise technology developments and ability to advocate new services.
High School or GED Diploma

Responsibilities

Provide onsite support at dedicated offices in the local language during business hours.
Deliver remote assistance to the Global Service Desk and users, including travelers and remote users.
Offer immediate, in-person IT support and appointment-based assistance.
Perform triage, diagnosis, and resolution of workplace and software issues.
Escalate incidents and service requests to resolver teams and create tickets in the ITSM tool.
Provide loaner equipment to maintain productivity during break/fix situations.
Support roaming users for seamless connectivity at sites.
Act as an advocate for new enterprise technology services and explain common issues.
Resolve incidents and problems, coordinating with third-party vendors as needed.
Conduct root cause analysis for major incidents (P1-P3).
Perform troubleshooting using remote management tools.
Initiate replacement of stolen or damaged devices per procedures.
Perform repairs, data backup, and preventive maintenance.
Manage IMACD (Install, Move, Add, Change, Delete) requests end-to-end.
Maintain inventory of spares and peripherals at support sites.
Dispose of equipment in alignment with policy.
Provide video conferencing and audio-visual support (remote and onsite).
Configure codecs, profiles, and scheduling tools for meetings and events.
Perform malicious code eradication using approved processes.
Ensure access to network, print, file services, and collaboration tools.
Support data backup and synchronization per regional solutions.