Teammate Relations Advisor

DaVita • El Segundo, CA

6d • $74,880 - $94,000

About The Position

This position is an integral member of the Teammate (Employee) Relations team within our Legal Department for assigned segments of the business, acting as an advisor for teammates, managers, People Services Managers (PSMs) and others. This position is accountable for providing response and consultation regarding teammate relations, questions and concerns. This position reports to the Teammate Relations Senior Manager. Key Responsibilities: Interpret and apply DaVita policies, employment law, and other regulations to provide advice, guidance, coaching and clarification for teammate relations and policy questions; staying current on employment laws and policies with a focus on supporting operations and people services in the California markets. This role requires a high level of responsiveness to operations and People Services and significant experience in communicating with legal partners regarding comparators and ensuring that risk is appropriately mitigated. Respond to, and if appropriate, escalate general teammate relations issues received from all levels of teammates Maintain required documentation within case management system (Ethics Point/Workday/Spot), including intake, investigative notes, supporting documents and final reports Resolve teammate relations issues, including: gathering and analyzing evidence, applying relevant laws, policies and past practices to reach appropriate outcomes Provide guidance, assisting with development and delivery of appropriate feedback, including Performance Improvement Plans or other corrective/disciplinary actions Provide consultation, support, guidance and coaching to managers and others to address teammate behavior and performance concerns Coach and advise managers on how to resolve low risk employee disagreements, conflicts or misunderstandings, escalating to appropriate PS contact as needed Escalate high risk and sensitive teammate relations issues, using judgment to determine when to escalate issues and cases Work directly with Investigators and Labor and Employment attorneys as appropriate. Providing research and support for complex and high-level investigations and/or assist with responses to third-party EEOC, and other governmental charges and requests as well as threatened litigation. Partner with PSMs and the business on as-needed basis, keeping appropriate parties informed and involved.

Requirements

• Bachelor’s Degree or equivalent work experience required; Human Resource Management or other related field preferred
• Two (2) or more years of HR experience with employee relations responsibility (preferred)
• Large multi-site company experience preferred
• Certified Professional (PHR) or Senior Professional (SPHR) in Human Resources (preferred)
• Building Relationships
• Critical Thinking
• Coaching & Influencing Others
• Business Acumen
• High-Impact Communication
• Managing Diversity
• Basic knowledge of employment law
• Able to exercise considerable judgment, discretion, and confidentiality
• Able to positively interact internally with all levels of teammates
• Strong written, verbal and interpersonal communications skills
• Well-developed consultative and coaching skills
• Able to work independently; receiving minimal guidance on daily issues, but exercise judgment to involve others as needed
• Ability to travel up to 10% (can be unpredictable/unplanned)

Nice To Haves

• Human Resource Management or other related field preferred
• Two (2) or more years of HR experience with employee relations responsibility (preferred)
• Large multi-site company experience preferred
• Certified Professional (PHR) or Senior Professional (SPHR) in Human Resources (preferred)

Responsibilities

• Interpret and apply DaVita policies, employment law, and other regulations to provide advice, guidance, coaching and clarification for teammate relations and policy questions; staying current on employment laws and policies with a focus on supporting operations and people services in the California markets.
• Respond to, and if appropriate, escalate general teammate relations issues received from all levels of teammates
• Maintain required documentation within case management system (Ethics Point/Workday/Spot), including intake, investigative notes, supporting documents and final reports
• Resolve teammate relations issues, including: gathering and analyzing evidence, applying relevant laws, policies and past practices to reach appropriate outcomes
• Provide guidance, assisting with development and delivery of appropriate feedback, including Performance Improvement Plans or other corrective/disciplinary actions
• Provide consultation, support, guidance and coaching to managers and others to address teammate behavior and performance concerns
• Coach and advise managers on how to resolve low risk employee disagreements, conflicts or misunderstandings, escalating to appropriate PS contact as needed
• Escalate high risk and sensitive teammate relations issues, using judgment to determine when to escalate issues and cases
• Work directly with Investigators and Labor and Employment attorneys as appropriate. Providing research and support for complex and high-level investigations and/or assist with responses to third-party EEOC, and other governmental charges and requests as well as threatened litigation.
• Partner with PSMs and the business on as-needed basis, keeping appropriate parties informed and involved.

Benefits

• More than just pay, our DaVita Rewards package connects teammates to what matters most.
• Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment.
• Below are some of our benefit offerings.
• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace ® , backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level