Employee Relations Advisor

CVS Health • Cumberland, RI

23h

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: As an Employee Relations Advisor at CVS Health, you will be responsible for supporting a designated business unit by providing advice, consultation and guidance to leaders and employees on the application of CVS Health policies, practices. This team responds to a high volume of routine requests and escalated employee relations concerns from leaders and employees. As an Advisor, you will support resolution of these issues while mitigating risk and adverse exposure to the company. This role will allow you to provide proactive support and intervention to promote a positive employee relations culture, while partnering collaboratively with various cross-functional stakeholders (e.g., HR Business Partners, Compliance, Legal, etc.). The Employee Relations Advisor will effectively manage a caseload of workplace inquiries and concerns and be responsible for assisting leaders with coaching, corrective actions and terminations. This role requires meeting case management metrics, such as closing cases within a certain time frame and following established case management processes. You will be seen as a professional with a calm demeanor with all levels of employees and possess strong interpersonal skills which include conflict management, investigation, and influencing. In this role, you will need to be able to effectively present and deliver training to leaders, be highly organized with an emphasis on accuracy and able to prioritize and plan their time/resources accordingly in a fast paced, matrixed environment. You will also be required to handle highly confidential and sensitive information.

Requirements

• 5+ years of employee relations experience but not limited to following: Direct experience managing, advising, and resolving, employee relations cases (e.g., performance management, attendance, employee misconduct, employee complaints, discipline and termination).
• Experience conducting workplace investigations and utilizing employee relations case management systems (i.e., Salesforce)
• Knowledge of current state and federal employment/labor laws and regulations.
• Ability to travel as needed.

Nice To Haves

• Direct experience interacting with labor unions and advising on labor relations matters (i.e., management and disposition of grievances, participation in labor arbitrations and collective bargaining).
• Ability to assist and advise on the development of employee/labor relations trends and insights reporting.
• Proven analytical skills, critical thinking, decision-making and problem-solving capabilities.
• Excellent oral and written communication skills; strong interpersonal skills including expertise in conflict management, investigation, negotiation and influencing.
• Preferred Certifications or Licenses: Dispute Resolution, Mediation, EEO Investigator, PHR/SPHR, CP/SCP (SHRM)

Responsibilities

• supporting a designated business unit by providing advice, consultation and guidance to leaders and employees on the application of CVS Health policies, practices
• support resolution of issues while mitigating risk and adverse exposure to the company
• provide proactive support and intervention to promote a positive employee relations culture
• partnering collaboratively with various cross-functional stakeholders (e.g., HR Business Partners, Compliance, Legal, etc.)
• effectively manage a caseload of workplace inquiries and concerns
• assisting leaders with coaching, corrective actions and terminations
• meeting case management metrics, such as closing cases within a certain time frame and following established case management processes
• effectively present and deliver training to leaders
• able to prioritize and plan their time/resources accordingly in a fast paced, matrixed environment
• handle highly confidential and sensitive information

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees