Team Support

Longleaf Hospice LLC•Roswell, GA

33d

About The Position

Longleaf Hospice and Palliative Care is locally owned with offices located in Atlanta, Covington and Roswell, offering end-of-life care to those with life limiting illnesses in the communities we serve. We believe that this very special care is best provided by professionals who live and work in the community they serve. At Longleaf Hospice and Palliative Care, we integrate and address the diverse, seen and unseen needs of patients and their families. Team Support oversees information required to maintain state and federal requirements related to patient medical records. They work closely with the Clinical Manager in obtaining department goals and objectives while supporting daily administrative needs of the organization.

Requirements

High School Diploma or equivalent, or demonstrated possession of the competencies necessary to perform the work
Three or more years professional work experience; hospice experience preferred
Excellent interpersonal, verbal and written communication skills
Ability to work cooperatively with all members of the organization
Demonstrated ability to work as a member of a team, with strong organizational skills and attention to detail
Extensive computer and database experience, with proficiency in Microsoft Word, Excel, PowerPoint, the Internet and mail merges; prior use of Electronic Medical Records (EMR) preferred
Must be able to prioritize duties daily in response to rapidly changing patient care needs; ability to utilize outstanding customer service skills
Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order; ability to travel to all business locations for training and/or meetings as required

Nice To Haves

Licensed as Certified Nursing Assistant in Georgia preferred

Responsibilities

Coordinate and schedule Certified Nurse Aide visits as directed by Clinical Manager; may be required to perform duties as Certified Nurse Aide when required due to staff absences, census growth, etc.
Answer and route telephone calls to the appropriate team member
Coordinate communication among team members and provide information or relay messages to patients and team members
Collaborate within the interdisciplinary team setting as well as work independently with minimal supervision
Monitor unassigned, missed and declined visits for rescheduling
Update clinical assignments daily
Complete workflow in the electronic medical record as assigned
Prepare, send and distribute faxes
Scan documentation into the patient’s electronic medical record
Collaborate with the Clinical Manager to verify all orders and plans of care are properly authorized by the Medical Director in a timely manner in accordance with federal and state regulations
Check par levels, maintain stock and order medical supplies
Order and fax confirmation of all Durable Medical Equipment (DME) for pickup on death/discharge of patients; maintain accurate reporting of DME locations at all times
Work as a member of special or ongoing projects and other related duties as assigned by management
Fax orders to Medical Director for signature, to facilities as needed, and verify aide order frequencies
Upload discharge paperwork into patient chart through EMR
Perform other duties as assigned