Team Success Coordinator

Strawbridge Studios Inc • Durham, NC

11d • $45,000

About The Position

The Team Success Coordinator will manage the daily workflow of the department and will function as a proxy and liaison for the department Manager. The Team Success Coordinator will be required to assist with communication within the Customer Support department and collaborate with other departments to increase productivity and efficiency.

Requirements

• Must be approachable, reliable, and capable of leading by example.
• Maintain a positive and professional attitude.
• Strong verbal and written communication skills.
• Strong time management skills.
• Strong attention to detail.
• Innovative and creative.
• Self-starter and adaptable.
• Ability to work within a fast-paced environment.

Responsibilities

• Delegate and manage daily tasks to the team to ensure an efficient workflow.
• Enforce Metric standards set by Strawbridge Studios Inc. to meet target goals.
• Provide training and support for new employees.
• Collaborate with the Manager to create training materials and SOPs.
• Communicate issues regarding production and personnel to the Management team.
• Process refund requests.
• Resolve escalated issues and provide support for the agents with phone/email/chats.
• Conduct coaching conversations when needed.
• Maintain a strong attendance record and work the required number of hours of employment. Overtime and weekend work may be required due to the business's seasonality.

Benefits

• Salary range starts at $45,000+, depending on experience.
• 4 Weeks Paid Time OFF -(2 of these weeks will be for building closures during the Christmas Holiday and the July 4th Holiday, as our facilities shut down for IT Maintenance).
• Optional Health, Dental, and Vision plans are available.
• 401k eligibility after one year of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed