Member Success Coordinator
About The Position
Love connecting people, solving problems, and cheering on great work? The Member Success Coordinator is a relationship-driven role at the intersection of healthcare, workforce development, and partnerships. This hybrid role blends sales, marketing, and program coordination with travel across Montana to meet members in the communities they serve. You’ll serve as an advocate for Montana hospitals, MHA Ventures’ Endorsed Partners, and the Association—helping members succeed through recruitment support, strategic marketing, and meaningful partner engagement. This role is ideal for someone who thrives on building trust, telling great stories, and turning connections into long-term value. This is your chance to make a difference while growing your career. Sales & Marketing Manage relationships with MHA Ventures Endorsed Partners. Develop and execute marketing strategies, facilitate partner-member engagements, and oversee promotional materials and digital channels. Track KPIs and member benefits using CRM/spreadsheet tools. Healthcare Recruitment & Program Coordination Recruit qualified healthcare workers for MHA Connections members. Promote MHA Connections members at career fairs, meetings, conferences, and webinars. Coordinate, organize, maintain, and prioritize MHA Connections program responsibilities, data, and deliverables. Publications/Media Create and maintain marketing collateral. Support webinars, round tables, trade shows, and other events. Prepare reports and contribute to strategic planning.
Requirements
- Associate’s degree required and at least 1 year of experience in healthcare, recruitment, sales, marketing, or program coordination, or an equivalent combination of education and experience.
- Ability to travel regularly, including some overnight travel (up to approximately 50% of work time)
- Valid, unrestricted Montana driver’s license required
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Manage relationships with MHA Ventures Endorsed Partners.
- Develop and execute marketing strategies
- Facilitate partner-member engagements
- Oversee promotional materials and digital channels.
- Track KPIs and member benefits using CRM/spreadsheet tools.
- Recruit qualified healthcare workers for MHA Connections members.
- Promote MHA Connections members at career fairs, meetings, conferences, and webinars.
- Coordinate, organize, maintain, and prioritize MHA Connections program responsibilities, data, and deliverables.
- Create and maintain marketing collateral.
- Support webinars, round tables, trade shows, and other events.
- Prepare reports and contribute to strategic planning.
Benefits
- Employer PAID medical, dental, and vision insurance for employees
- Employer contribution to Health Savings Account (HSA) or Montana Medical Savings Account (MSA)
- Flex Savings account
- 401(k)
- Very generous 401(k) contribution after 2 years of employment
- Employer PAID Life Insurance
- Paid time off
- Holidays: Enjoy 7 paid holidays per year, with an additional paid office closure between Christmas Day and New Year's Day.
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
