Member Success Consultant

BNI Global LLC•Charlotte, NC

13d

About The Position

Reporting to the Team Lead, Member Success Center, the Member Success Concierge plays an important role in delivering exceptional service and assistance to BNI Members, Chapters, and regional leadership. Member Success Concierges work directly with Area Directors and Regional Development Teams to support new and existing Members. Member Success Concierges are integral in promoting a positive experience for BNI Members at all stages of their Membership.

Requirements

Two years demonstrated experience in customer service
Administrative experience that demonstrates proficiency in standard office software
Self-starter with outstanding organizational and time management skills
Analytical abilities and problem-solving skills
Excellent communication

Responsibilities

Help new Members through their first year in BNI by welcoming them, providing prescribed check-ins, and remaining a source of information and guidance throughout their tenure in BNI.
Monitoring and managing activities related to the CARE report to proactively address issues with first year Members.
Assist new Members, ensuring they understand BNI's available training and resources, value of continued training, and facilitate registration for critical training.
Serve as a point of contact for BNI Members, and Visitors, offering guidance, assistance, and troubleshooting for membership-related concerns.
Address and resolve any technical or operational issues that arise, ensuring minimal disruption to Chapter activities.
Working with the leadership teams and Area Directors to ensure Chapter compliance with adherence to BNI policies, procedures, standards, and maintaining high levels of professionalism.
Act as a point of contact for issues resolution for all BNI Members.
Work to retain dropped Members.
Gather feedback from dropped Members to improve field operations, service delivery, and Member satisfaction.
Assist in supporting BNI events, workshops, and networking meetings, including promoting events and providing registration assistance.
Follow up with Visitors that request help to ensure appropriate customer support is provided. Through BNI Basic or Expression of Interest forms.
Collaborate with Launch Directors to aid as needed with launch efforts and assisting new Members in their journey.
Any additional duties needed to help demonstrate our core values, drive our vision, and fulfill our mission.