Team Member-New Castle

Family Farm and Home•New Castle, PA

1d•Onsite

About The Position

Family Farm and Home is a family owned and operated company based out of Michigan, operating 71 retail locations in Michigan, Indiana, Ohio, Maryland and Pennsylvania. They cater to customers' needs by supplying a wide variety of products in departments such as tools, hardware, automotive, pet, work and casual clothing, footwear, farm supplies, horse and livestock feed, bird food, lawn and garden, and alternative heating. Team Members are dedicated to providing incredible product values and exceptional customer service. The role involves working toward the company's Mission to build a family dedicated to providing exceptional service, products, and prices focused on fulfilling the lifestyle needs of customers who aspire to Live, Work, & Grow. Additionally, a Team Member will be responsible for contributing to the daily maintenance of the store appearance which includes stocking products, placing items into back stock areas, recovery and assembly of products, operations of the cash register, and the general cleanliness of the store.

Requirements

be able to work a flexible schedule including weekends, evenings, and holidays.
be committed to excellent service and customer satisfaction.
be able to communicate clearly and effectively with all customers as well as other team members.
have organizational skills
pay attention to detail
be able to multitask.
have knowledge of basic computer systems.
be able to stand for extended periods of time
be able to reach, bend, twist, kneel, and lift up to 50lbs.

Responsibilities

Promote Family Farm and Home mission statement and family values.
Executes daily operational goals and priorities assigned by store management.
Utilize Farm Hand to receive communication and tasks from corporate office and store management.
Greets customers as they enter/exit the store. Interacts with store customers in a pleasant and positive manner.
Solicits customers to sign up for Family Farm and Home Programs, i.e. Loyalty program, Extended Warranties, Add-on Initiative, Financing and Item of the Month.
Answers phone calls in a professional manner. Approach and assist customers in store, on Family Farm and Home supported internet sites, as well as, processing special orders.
Utilize POS to checkout customers and follow all cash handling processes and procedures
Utilizes On the Go to complete POG’s and Mass layouts in the correct locations per the store layout.
Utilizes Harvester to complete online customer orders.
Understand, support, and solicit customers to use financing options and utilize current financing websites to complete customer credit inquiries.
Assists in setting promotional signage, price changes, clearance prices, and any other instore signage as directed by store management or company official.
Assists in freight, recovery and out of stock processes
Responsible for achieving passing scores on corporate store audits, assessments, store walks
Maintain awareness of in store safety issues and shoplifting activities. Communicates all potential issues to the store management team.
Upholds and supports all company Loss Prevention measures
Operate a forklift and/or pallet jack safely and efficiently (Only 18 years old and above)
Assists in building/assembling store displays, products, and fixtures.
Maintain cleanliness of the sales floor, receiving, cash office and register area, as well as restrooms and break room.
Upholds merchandising, store cleanliness and safety standards.
Assists in the completion of Daily Operational standards checklist.
Contributes to a positive working environment for all team members.
All other duties as assigned by store management or company officials.