Team Member Relations Advisor

O'Reilly Auto Parts • Headquarters, KY

8d • Onsite

About The Position

Under general direction of the TMR Manager. Represents the Company in various resolution processes. Provides advice to managers and team members regarding the interpretation and implementation of company policies and various laws affecting terms and conditions of employment. Conducts investigations into complaints of unfair treatment, discrimination, hostile work environment, harassment, sexual harassment, and retaliation. Investigates and responds to demand letters and formal charges of discrimination. ESSENTIAL JOB FUNCTIONS Maintain an up-to-date working knowledge of relevant employment laws and company policies. Answer a high volume of phone calls regarding team member relations matters for all areas of operation and serves as a subject matter expert on all team member relations policies and procedures. Answer Human Resources-related questions from team members with clarity while providing excellent customer service. Provide appropriate interpretation and direction concerning company policy and federal, state, and local law in a professional, courteous, and timely manner. Respectfully and professionally engage field HR personnel and applicable leadership teams to provide guidance and support on employee relations matters, including performance management, progressive discipline, separations of employment, and workplace investigations in accordance with company policy and applicable employment law. Resolve sensitive team member relations issues fairly while appropriately balancing the needs of the organization and individual – assuming a "neutral, 3rd party" perspective. Quickly and accurately analyze large quantities of information including team member statements, store schedules, time card records, progressive discipline and company policy to make appropriate and consistent employment recommendations. Responsible for using appropriate and acceptable standards/methods of investigative practices to complete thorough investigations and provide guidance and recommendations for problem resolution to all stakeholders. Provides recommendations and critical insights on investigation findings using consistent application of company policy. Actively monitor case load volume to ensure effective and timely responses and resolution. Compile, prepare, and maintain relevant documents to create timely and comprehensive written investigation reports in the Company’s case management system that clearly identifies the issues investigated, relevant policies, and all documentation analyzed to form a conclusion. Review and respond to all correspondence sent to Team Member Relations in a timely fashion (via telephone, email, fax etc.). Partner with applicable field HR personnel, leadership, and counsel to assess and investigate complaints of discrimination or retaliation received from the Equal Employment Opportunity Commission or applicable state agency. Participate in, or coordinate with counsel to prepare for and present the Company's position in mediation or conciliation related to formal charges of discrimination. Represent the Company in depositions and/or employment litigation. Regular and reliable attendance in the corporate office or designated work location.

Requirements

• Excellent reading and comprehension skills.
• Excellent analytical skills and attention to detail.
• Strong skills in interpersonal communication (verbal and written), time management, problem solving, and organization.
• Ability to work well under pressure, meeting multiple and simultaneous deadlines.
• Work with integrity and confidentiality, and demonstrate sound judgement when engaging team members and management.
• Strong computer skills (MS Word, MS Excel, Microsoft Outlook and HRIS system).
• Ability to work with high motivation and limited supervision.

Nice To Haves

• Degree in Human Resources or equivalent work experience (0-1 year).
• Previous experience in a Human Resources department.
• Knowledge of state and federal employment laws.

Responsibilities

• Maintain an up-to-date working knowledge of relevant employment laws and company policies.
• Answer a high volume of phone calls regarding team member relations matters for all areas of operation and serves as a subject matter expert on all team member relations policies and procedures.
• Answer Human Resources-related questions from team members with clarity while providing excellent customer service.
• Provide appropriate interpretation and direction concerning company policy and federal, state, and local law in a professional, courteous, and timely manner.
• Respectfully and professionally engage field HR personnel and applicable leadership teams to provide guidance and support on employee relations matters, including performance management, progressive discipline, separations of employment, and workplace investigations in accordance with company policy and applicable employment law.
• Resolve sensitive team member relations issues fairly while appropriately balancing the needs of the organization and individual – assuming a "neutral, 3rd party" perspective.
• Quickly and accurately analyze large quantities of information including team member statements, store schedules, time card records, progressive discipline and company policy to make appropriate and consistent employment recommendations.
• Responsible for using appropriate and acceptable standards/methods of investigative practices to complete thorough investigations and provide guidance and recommendations for problem resolution to all stakeholders.
• Provides recommendations and critical insights on investigation findings using consistent application of company policy.
• Actively monitor case load volume to ensure effective and timely responses and resolution.
• Compile, prepare, and maintain relevant documents to create timely and comprehensive written investigation reports in the Company’s case management system that clearly identifies the issues investigated, relevant policies, and all documentation analyzed to form a conclusion.
• Review and respond to all correspondence sent to Team Member Relations in a timely fashion (via telephone, email, fax etc.).
• Partner with applicable field HR personnel, leadership, and counsel to assess and investigate complaints of discrimination or retaliation received from the Equal Employment Opportunity Commission or applicable state agency.
• Participate in, or coordinate with counsel to prepare for and present the Company's position in mediation or conciliation related to formal charges of discrimination.
• Represent the Company in depositions and/or employment litigation.
• Regular and reliable attendance in the corporate office or designated work location.

Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees