Team Member Relations Manager

Anaheim Ducks•Anaheim, CA

2d•$110,000 - $130,000•Onsite

About The Position

We are seeking a dynamic and experienced Team Member Relations Manager to lead and manage employee relations at OCSE. This role is crucial in fostering a positive work environment, ensuring compliance with labor laws, facilitating conflict resolution, and promoting a culture that aligns with our core values. The ideal candidate will have a strong background in employee relations and HR compliance in fast-paced, customer-centric industries.

Requirements

Bachelor’s degree in Human Resources, Business, or comparable experience
5-7 years of progressive employee relations experience
Strong knowledge of labor laws, employment regulations, and HR best practices in California
Demonstrated experience handling high-volume or high-complexity ER issues in hospitality, retail, restaurant, or sports organizations
Exceptional interpersonal, coaching, and conflict-resolution skills
Training and facilitation experience
Ability to travel to field locations or venues as needed

Nice To Haves

HR certifications (PHR, SPHR, SHRM-CP/SHRM-SCP)
Experience working in unionized environments
Spanish speaking

Responsibilities

Employee Relations & Conflict Resolution Lead complex and sensitive employee relations investigations, ensuring fairness, consistency, and legal compliance
Provide guidance and support to managers and team members on conflict resolution, discipline, performance issues, and policy interpretation
Coach leaders on proactive employee engagement and team development practices
Partner with legal counsel when necessary to mitigate organizational risk
Policy & Compliance Develop, revise, and implement HR policies and procedures that reflect best practices and comply with federal, state, and local laws
Ensure consistent application of company policies across locations and departments
Conduct training sessions for managers and employees on topics such as harassment prevention, workplace conduct, and performance management
Strategy & Culture Collaborate with HR leadership to align employee relations initiatives with business goals and cultural values
Analyze trends in employee relations data and recommend proactive solutions
Serve as a subject matter expert and thought partner for continuous improvement in employee satisfaction and retention strategies
Investigations & Documentation Lead prompt, thorough, and confidential investigations into complaints and concerns
Maintain accurate documentation and tracking of all ER issues using internal systems
Develop reports and present insights and risk assessments to HR and executive leadership