Team Member Care Coordinator

Moss & Associates (Construction)•Fort Lauderdale, FL

About The Position

Moss brings an honest, positive, and intelligent approach to our business that’s not readily found in the construction industry. This has created recognizable, sustainable, innovative, award-winning buildings and helped our company become one of the most respected and sought-after companies in the U.S. The Moss team of experts spans the country with offices in Hawai’i, California, Texas, and Florida. Customer satisfaction is our passion. We are focused on exceeding expectations with intelligent solutions and genuine relationships. We’ve combined our deep expertise with a renowned level of integrity and transparency—serving as the foundation for all we do. Learn more about careers at Moss here!

Responsibilities

HR Service Support and Case Intake Serve as a first point of contact for employee inquiries through case management tools and other service channels.
Accurately log, route, and track HR cases, ensuring timely acknowledgment and appropriate escalation.
Provide clear and consistent information related to HR policies, procedures, and common employee questions using approved resources and knowledge articles.
Ensure employees know their request has been received and understand next steps.
Transactional and Administrative Support Process routine HR transactions, including employee data updates, document requests, onboarding support, and employment verification.
Maintain accurate and complete employee records within HR systems.
Support payroll and benefits administration by gathering information, tracking issues, and coordinating with Team Member Care Leads and Business Process Owners as needed.
Assist with administrative tasks that support smooth day to day HR operations.
Service Quality, Accuracy, and Follow Through Follow documented processes, scripts, and service standards to ensure consistent and compliant service delivery.
Meet individual productivity, quality, and responsiveness expectations.
Review requests for completeness and proactively follow up when information is missing or unclear.
Take ownership of assigned cases through resolution or appropriate handoff.
Compliance, Confidentiality, and Trust Handle employee information with discretion, professionalism, and strict confidentiality.
Adhere to data privacy standards, internal policies, and applicable compliance requirements.
Ensure documentation is accurate, complete, and audit ready.
Team Collaboration and Learning Partner with Team Member Care Leads and other HR partners to ensure smooth handoffs and timely resolution of cases.
Participate in training, job shadowing, and knowledge sharing activities to build HR skills and confidence.
Escalate recurring questions, risks, or process gaps to help improve service delivery and employee communications.
Contribute to a supportive, collaborative team environment.