Team Manager - Insurance Sales

Sutherland • Chesapeake, VA

3d

About The Position

Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Team Manager supporting one of of growing Travel Insurance Sales programs!. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Insurance Sales Team Managers Team Managers in this role get to: Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition. Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery. Influence on the lives of others: Develop, train, and manage team members. Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. Keep morale high: Ensure motivational programs are in place and encourage frequent recognition. Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. Keep leaders informed: Relay important information in the form of timely and accurate reports.

Requirements

• Leadership experience within the Commercial Insurance sales industry
• Must have a current P&C license
• Able to work a 12:30-9PM EST and every Saturday.
• Ability to manage a team held to meeting/exceeding client-driven KPIs/metrics
• Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues
• Strong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional manner
• Strong customer-orientation when managing communications and issues
• Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
• A pro-active attitude towards developing trust and professional rapport with employees and team members; the ability to be a team-player

Nice To Haves

• Bilingual a major plus

Responsibilities

• Driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition.
• Attendance tracking, queue administration, and corrective delivery.
• Develop, train, and manage team members.
• Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
• Ensure motivational programs are in place and encourage frequent recognition.
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
• Oversee and manage performance and service quality to guarantee customer satisfaction.
• Relay important information in the form of timely and accurate reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees