Team Manager | Insurance Sales

Sutherland • Chesapeake, VA

6h

About The Position

Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Team Manager for Insurance Sales. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Team Managers in this role get to: Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition. Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery. Influence on the lives of others: Develop, train, and manage team members. Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. Keep morale high: Ensure motivational programs are in place and encourage frequent recognition. Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. Keep leaders informed: Relay important information in the form of timely and accurate reports.

Requirements

• Experience in managing a team of work-from-home direct reports
• Experience and knowledge in sales
• A Bachelor’s degree
• Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues
• Strong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional manner
• Strong customer-orientation when managing communications and issues
• The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
• A pro-active attitude towards developing trust and professional rapport with employees and team members; the ability to be a team-player
• Able to work a 12:30-9PM EST and every Saturday.
• Must have P&C license-Commercial Preferred-Bilingual a major plus

Responsibilities

• Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition.
• Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery.
• Influence on the lives of others: Develop, train, and manage team members.
• Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
• Keep morale high: Ensure motivational programs are in place and encourage frequent recognition.
• Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
• Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
• Keep leaders informed: Relay important information in the form of timely and accurate reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager