Team Manager - Claims Tech - Subrogation

Arbella•Quincy, MA

5d•$82,700 - $88,000

About The Position

This candidate will successfully lead and develop a team of Subrogation Claim professionals pursuing loss payment recoveries. Key Responsibilities Identify, select, and provide training to develop an effective, high performing team Effectively set expectations and manage the performance of the team through continuous feedback, monthly 1:1, and team meetings. Ensure exceptional customer service and high-quality work is delivered from direct reports. Monitor operations, metrics and data reports and recommend, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources. Review files on a periodic basis to determine accuracy and completeness and, if required, issue directives for further evaluation, negotiations and/or contact with legal channels. Complete timely Quality File Reviews and train individual staff based upon results. Extend settlement loss authority up to $70,000.00 and expense authority up to $35,000.00 as warranted. Provide the necessary guidance and training on preparing well-written arbitration filings and responses. Develop comprehensive individual development plans and facilitate professional growth for all team members. Conduct performance reviews; recommend salary increases, adjustments, and promotions Compile and analyze data and create reports to provide information to management. Assist in establishing Subrogation Office objectives supportive of the Claim Department business objectives. Collaborate with Claim Managers and Team Managers from across the enterprise in the development and implementation of key processes, procedures and structure to optimize resources and achieve business goals Acknowledge success of team members and business units and builds a culture of engagement and teamwork. Administer all policies and procedures contained in the Arbella Employee Handbook; communicate with staff, interpret as necessary, and ensure compliance. Control expenses to meet the Claim Office budget and keep expenditures to a minimum. Keep the Manager informed verbally and in writing of activities and problems within assigned areas of responsibility; refer matters beyond limits of authority and expertise to the Manager for direction.

Requirements

Consistently achieves all key performance indicators in support of business plan while successfully demonstrating Team Manager level competencies
Attract, develop and retain top talent including leveraging individual development efforts and succession planning
Demonstrates the ability to proactively identify strategic opportunities and develops, implements and drives identified solutions
Effectively manage within established budget
Create and lead a high-performing, engaging team
Some experience in Claim and Subro preferred but not required
Excellent communication, customer service and collaboration skills

Responsibilities

Identify, select, and provide training to develop an effective, high performing team
Effectively set expectations and manage the performance of the team through continuous feedback, monthly 1:1, and team meetings.
Ensure exceptional customer service and high-quality work is delivered from direct reports.
Monitor operations, metrics and data reports and recommend, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources.
Review files on a periodic basis to determine accuracy and completeness and, if required, issue directives for further evaluation, negotiations and/or contact with legal channels.
Complete timely Quality File Reviews and train individual staff based upon results.
Extend settlement loss authority up to $70,000.00 and expense authority up to $35,000.00 as warranted.
Provide the necessary guidance and training on preparing well-written arbitration filings and responses.
Develop comprehensive individual development plans and facilitate professional growth for all team members.
Conduct performance reviews; recommend salary increases, adjustments, and promotions
Compile and analyze data and create reports to provide information to management.
Assist in establishing Subrogation Office objectives supportive of the Claim Department business objectives.
Collaborate with Claim Managers and Team Managers from across the enterprise in the development and implementation of key processes, procedures and structure to optimize resources and achieve business goals
Acknowledge success of team members and business units and builds a culture of engagement and teamwork.
Administer all policies and procedures contained in the Arbella Employee Handbook; communicate with staff, interpret as necessary, and ensure compliance.
Control expenses to meet the Claim Office budget and keep expenditures to a minimum.
Keep the Manager informed verbally and in writing of activities and problems within assigned areas of responsibility; refer matters beyond limits of authority and expertise to the Manager for direction.