Team Leader

Veritas HHS LLC•Knoxville, IL

20d•$42,000•Onsite

About The Position

The Team Leader provides supervisory oversight for a team of case managers, specialists and/or administrative staff in the area of enforcement. This individual reports to the Program Manager.

Requirements

Associate’s Degree or Paralegal Certification
At least four years of experience as a child support case manager or similar relevant experience (paralegal, eligibility case manager, etc.).
Two years of additional education may be substituted for equal amount of experience.
Proven Ability to manage, provide and direct work activities of self and others
Knowledge of State child support policy and procedures and systems

Responsibilities

Supervise a team of case managers, specialists and administrative staff
Recruit, hire, and train replacement staff as needed
Review staff work for accuracy, quality, and completeness (quality assurance)
Analyze work and devise process improvements
Evaluate performance, provide feedback, coach, and mentor team members
Identify and address training needs and provide employee development opportunities
Participates in identifying issues, generating alternatives, and implementing solutions
Receive, evaluate, and resolve customer problems and complaints
Other related duties as assigned