Team Leader -Referrals

Ohio s Hospice Inc•Wooster, OH

6d•Hybrid

About The Position

Supervises, evaluates, and coordinates assigned members of the referral and community outreach departments. Develops assures marketing processes create rapid response to referrals; serves as patient advocate and coordinates care. What You Should Know About the Team Leader Referrals Role: This is a full-time position. Schedule will include Monday-Friday with hours of 8:00am-5:00pm. Regional travel required. Combination of office, team centers, care coordination center, healthcare facility, and remote work environments. Occasional evening or weekend availability based on referral volume or relationship We provide superior care and superior services to patients at their end of life journey. Only those who have a heart for hospice will succeed.

Requirements

Degree in healthcare administration, business, nursing, or related field preferred.
Minimum of 3–5 years of experience in hospice, home health, healthcare admissions, or referral management.
Computer skills sufficient to properly document services and care.
Travel may be required during daytime, nighttime or inclement weather.
Valid Driver's License with Safe Driving Record
State Minimum Automobile Insurance Coverage

Nice To Haves

Experience in hospice admissions strongly preferred.
Ohio RN or LSW license preferred.
Supervisory or leadership experience preferred.

Responsibilities

Manages the department to provide a timely response to all referrals and to timely and accurately admit all eligible patients.
Supervises office staff to ensure that all phone calls are answered timely and all paperwork on referred patient’s is followed up on within the same day to ensure accurate and timely documentation and to ensure all necessary paperwork is received from Physician offices
Supervises staff to ensure that there is same day follow-up on all pending referrals.
Supervises staff’s work activities to ensure quality patient care, effective communication, effective documentation, and execution of responsibilities.
Ensures that staff is reaching Physician’s for hospice order when extended care facilities are calling or when individuals are calling for timely follow-up with all outside customers.
Identifies and maintains the staffing level in keeping with designated quality and productivity guidelines.
Collects analyzes and uses data in planning and implementing improved systems.
Compiles and presents various reports as directed for improved processes and procedures.
Communicates effectively and timely all changes and new information to staff individually and through regular department meetings
Investigates complaints and grievances from patients and families, care facilities, and other caregivers to proper resolution so that actions are thoroughly handled with consistency and communicated effectively in a timely manner.
Actively participates with management and leadership through assigned committees to promote organizational collegiality and mission ensuring effective communication.
Assist in other activities and departments when requested to ensure complete and thorough patient care for all Ohio’s Hospice patients.
Participate in Continuous Quality Improvement activities to support the quality of Ohio’s Hospice services.
Precept new staff to support professional relationships with newly hired team members as required.

Benefits

Competitive Pay (we actually mean it!)
Competitive Health, Dental, and Vision Insurance
Short- & Long-Term Disability
Life Insurance
Paid Time Off
Matching Retirement Plans
Tuition Reimbursement
Preparation for certification and pay incentive on Hospice certification achievement
Scrubs provided
Stipend toward purchase of career wear
Mileage reimbursement
Organizational preceptor to assist with orientation and ongoing education
Educational programs geared toward career advancement
Career growth
And much, much, more!