Team Leader Operations Business Support

Wellmark, Inc.•Des Moines, IA

3d•Hybrid

About The Position

Lead a multi-functional team of business and technical professionals, focused on the Benefit Design and Group Enrollment Team (GET) work and efforts. The team may include Business Analysts, Test Specialists, and other key roles to support the Operations Division's goals, provide a positive customer experience, and increase member loyalty. Serve as the business owner and manage mandated and corporate system initiatives comprised of multiple inter-related projects which are interdependent, integrated, complex, cross-functional, broad scope and high risk. While working cohesively and collaboratively with Technology experts, colleagues, and stakeholders, you'll ensure project objectives, expected deliverables, and goals are achieved. Utilize and support system development life cycle (SDLC) methodology and process improvement methodologies to drive time-bound, efficient, and expected results. Additionally, you will direct Technology and business colleagues toward a positive customer experience on all business, system and process changes while cultivating ideas to facilitate and implement process improvement initiatives across the business.

Requirements

Bachelor's degree or equivalent work experience
Effective leadership experience; demonstrated through previous application of Wellmark leadership capabilities in a formal (preferred) or informal leadership role
Effective interpersonal skills; demonstrated through the ability to build rapport, establish relationships, identify and leverage opportunities to responsibly influence decisions and effectively liaise between functional and technical areas
Project management proficiency; experience driving concept to action through effective planning and implementation through cross-functional project/program teams
Innovation; demonstrated creative thinking, problem solving/troubleshooting and continuous process improvement focus. Knowledge of effective change management techniques.

Nice To Haves

Prior Health Insurance industry experience
Strong change management and stakeholder engagement skills to guide adoption of AI-driven or continuous improvement initiatives.
Experience in a SAFe Agile Product Centric Environment

Responsibilities

Provide leadership and day-to-day management of financial and human resources, primarily focusing on employee coaching, development, performance improvement, coordination and budgeting for staff and department(s) specific functions/services. Support business objectives and produce results that are effective, accurate, timely, and on target to meet business and stakeholder needs. Identify, monitor and communicate critical business metrics to ensure project execution success and leverage results for future process improvements.
Achieve results of assigned projects and Blue Cross Blue Shield of America (BCBSA) program-related projects ensuring collective management of project interdependencies across the programs. Drive performance and delivery of tasks of business project team members and assigned Technology team members.
Establish and maintain effective partnerships with Technology, leadership and team members. Demonstrate sound relationship management with Technology program team members, business colleagues and stakeholders; is fully aware of and consistently uses team management techniques.
Utilize project management methodologies; manage and implement projects by managing interdependencies, interrelationships, requirements and solutions of multiple projects and systems; manage and leverage business resources effectively; continually support system development life cycle (SDLC); facilitate the coordination of multiple project schedules from a business and system perspective to ensure timelines and mandated dates are met.
Demonstrate the key drivers of program management effectiveness, which includes: meet deadlines, resolve problems and business issues through logic and data, recognize and mitigate risks, align priorities with organizational strategy, connect program and project goals to organizational goals, leverage the talent and skills of team members, facilitate consensus, objectively evaluate team members, and understand project interdependencies.
Lead team to propose business and technical solutions that align with the scope of interrelated projects while leveraging solutions across those projects to gain efficiencies. Identify, monitor, and communicate critical business metrics to ensure program and project execution success.
Take responsibility and coordinate the action plans of project issues, interdependencies and risk mitigation and work collaboratively with Technology to make important decisions.
Coordinate the development and execution of business change management plans across the entire program to ensure business processes are aligned with system changes.
Work with Technology leadership to ensure the resource needs and assignments are managed appropriately and cost effectively across the program and projects.
Stay abreast of industry issues and apply knowledge of the healthcare industry, Wellmark’s marketplace, and Wellmark products and services to programs, projects, and planning.
Encourage and support the development and implementation of macros across Operations.
Research and resolve complex business problems and situations through the deployment of technology based solutions.
Assist with the management of vendor relationships during and following project implementation.
Monitor and evaluate effectiveness of current system functionality; proactively research, size, and communicate system enhancement opportunities that drive positive outcomes and greater efficiency.
Other duties as assigned.