Sr. Team Leader, Receivables Support Operations

WEX•Portland, ME

About The Position

About the Team/Role The Senior Team Lead, Receivables Support Operations, drives operational excellence and leads a high-performing team responsible for the NAF Admin, OTR Admin, and Direct Debit functions. Reporting to the Senior Manager, this role ensures consistent execution of processes, fosters team development, manages escalations, and identifies opportunities for process improvement to maximize efficiency, client/partner satisfaction, and overall business objectives. How you'll make an impact Team Oversight / Receivables Support Supervise daily operations of the NAF Admin, OTR Admin, and Direct Debit teams. Ensure timely and accurate processing of tasks in alignment with company policies and regulatory requirements. Monitor team compliance with operational procedures, internal controls, and applicable regulations. Identify operational risks and escalate issues to the manager as appropriate. Serve as the primary point of contact for escalations and critical client/partner issues. Operations Management Track team performance metrics and ensure alignment with departmental goals and service level expectations. Manage workload distribution, schedules, and resource allocation across teams. Identify opportunities for process improvement and recommend solutions to the manager. Lead implementation of workflow enhancements and operational efficiencies. Collaborate with cross-functional teams to streamline processes and support departmental initiatives. Maintain and monitor KPIs and metrics to ensure service quality and operational effectiveness. Ensure adherence to operational controls, compliance requirements, and internal policies. Maintain accurate records and documentation to support audits and regulatory standards. Support cross-functional collaboration to ensure smooth operations. Proactively identify and embrace opportunities to integrate AI and automation technologies into operational processes. This includes initiatives to drive scale, reduce reliance on manual processes, and mitigate operational risks. Leadership & People Management Lead, mentor, and coach team members to ensure high performance and engagement. Conduct performance reviews, provide regular feedback, and support performance management processes. Identify skill gaps and develop strategies to build operational bench strength and succession planning. Support onboarding and training for new team members, including process documentation and knowledge transfer. Promote a positive team culture emphasizing accountability, collaboration, and continuous improvement. Process Improvement & Project Management Identify opportunities to increase productivity, reduce errors, and enhance service delivery. Lead small projects or initiatives to support departmental and organizational objectives. Develop, maintain, and enforce operational documentation, procedures, and best practices. Analyze operational data to identify trends, gaps, and opportunities for improvement. Prepare and present reports on performance metrics, operational effectiveness, and compliance adherence. These statements are intended to describe the general nature and level of work being performed rather than give an exhaustive list of all duties and responsibilities. Experience you'll bring Bachelor’s degree in Accounting, Finance, Business, or equivalent work experience. 3-5 years of experience in accounts receivable, receivables support, or complex operational functions, including 1-2 years in a leadership or supervisory role. Strong analytical, problem-solving, and critical thinking skills. Knowledge of direct debit processes, payment plan administration, and collections operations. Familiarity with applicable regulatory requirements and internal controls. Strong communication and interpersonal skills, able to influence and collaborate across levels of the organization. Proficiency in Google Suite, including data analysis and reporting tools. Ability to manage multiple priorities in a fast-paced environment and adapt to change. Must successfully pass a background investigation. Experience managing client/partner escalations and improving operational processes. Exposure to bankruptcy administration, chargeoff management, or third-party collections processes. Proficiency in leveraging technology and automation to improve team efficiency. Understanding of compliance requirements and operational risk management. The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section. Pay Range: $70,800.00 - $84,000.00 WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments. With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses. We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being. If you’re looking for a growing career - come be part of WEX today. To learn more about our employee benefits, please click here. WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. WEX promotes a drug-free workplace. Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our Reasonable Accommodation Request Form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Requirements

Bachelor’s degree in Accounting, Finance, Business, or equivalent work experience.
3-5 years of experience in accounts receivable, receivables support, or complex operational functions, including 1-2 years in a leadership or supervisory role.
Strong analytical, problem-solving, and critical thinking skills.
Knowledge of direct debit processes, payment plan administration, and collections operations.
Familiarity with applicable regulatory requirements and internal controls.
Strong communication and interpersonal skills, able to influence and collaborate across levels of the organization.
Proficiency in Google Suite, including data analysis and reporting tools.
Ability to manage multiple priorities in a fast-paced environment and adapt to change.
Must successfully pass a background investigation.

Nice To Haves

Experience managing client/partner escalations and improving operational processes.
Exposure to bankruptcy administration, chargeoff management, or third-party collections processes.
Proficiency in leveraging technology and automation to improve team efficiency.
Understanding of compliance requirements and operational risk management.

Responsibilities

Supervise daily operations of the NAF Admin, OTR Admin, and Direct Debit teams.
Ensure timely and accurate processing of tasks in alignment with company policies and regulatory requirements.
Monitor team compliance with operational procedures, internal controls, and applicable regulations.
Identify operational risks and escalate issues to the manager as appropriate.
Serve as the primary point of contact for escalations and critical client/partner issues.
Track team performance metrics and ensure alignment with departmental goals and service level expectations.
Manage workload distribution, schedules, and resource allocation across teams.
Identify opportunities for process improvement and recommend solutions to the manager.
Lead implementation of workflow enhancements and operational efficiencies.
Collaborate with cross-functional teams to streamline processes and support departmental initiatives.
Maintain and monitor KPIs and metrics to ensure service quality and operational effectiveness.
Ensure adherence to operational controls, compliance requirements, and internal policies.
Maintain accurate records and documentation to support audits and regulatory standards.
Support cross-functional collaboration to ensure smooth operations.
Proactively identify and embrace opportunities to integrate AI and automation technologies into operational processes.
Lead, mentor, and coach team members to ensure high performance and engagement.
Conduct performance reviews, provide regular feedback, and support performance management processes.
Identify skill gaps and develop strategies to build operational bench strength and succession planning.
Support onboarding and training for new team members, including process documentation and knowledge transfer.
Promote a positive team culture emphasizing accountability, collaboration, and continuous improvement.
Identify opportunities to increase productivity, reduce errors, and enhance service delivery.
Lead small projects or initiatives to support departmental and organizational objectives.
Develop, maintain, and enforce operational documentation, procedures, and best practices.
Analyze operational data to identify trends, gaps, and opportunities for improvement.
Prepare and present reports on performance metrics, operational effectiveness, and compliance adherence.