Team Leader III Marketing and Communications

Klj • Bismarck, ND

4d

About The Position

Provides strategic, business process workflow, and leadership support to employees within Marketing/Communications of large size and/or complexity, ensuring the alignment of individual and team service delivery performance with core business goals. Overall responsibilities include accountability and oversight for the management of staff resources, employee engagement, proactive delivery of back-office and non-customer facing services, standardization and optimization of internal processes, and operational efficiency and cost-effectiveness for the assigned shared services area(s). Ensures cross-functional alignment with other team leaders and core business operations to streamline processes, enhance internal customer service and delivery, engage in business-based workforce planning, and drive continuous improvement to support the company's strategic goals. Provides innovative, pragmatic direction to address current and future operational management challenges in a rapidly changing and complex business and operations climate. Job Duties and Responsibilities: Leads and leverages shared services resources to achieve successful accomplishment of internal client support responsibilities, targeted performance/service-level metrics, and optimization of the area's business process workflow; key metrics involve team/unit performance, individual performance, internal client service delivery, value provided, efficiency, effectiveness, and staff development. Proactively arranges, controls, and oversees daily team activities to ensure smooth workflow, quality production, and timely delivery; ensuring contributors know what they are required to do and by when. Oversee and monitor cross-functional teams of shared services professionals to execute daily work responsibilities and major initiative delivery. Serves as a primary management contact within assigned shared services unit(s) on matters such as new employee integration/onboarding, performance management, employee engagement, tracking attendance and timecard approval, authorizing overtime, departures and other operational human resources matters. Proactively works with operations leaders in forecasting and planning shared services staffing requirements in line with business process and service delivery objectives; provides informed input on the production abilities and skill sets of assigned staff. Ensures direct reports are meeting performance expectations and service delivery targets through monitoring, mentoring, coaching, and training. As appropriate, assigns or delegates responsibility for specified work or functional activities, and disseminates policies and objectives to staff. May initiate or authorize employee hire, promotion, termination, or Proactively coordinate with area shared services/business operations manager and other Team Leaders to address resource and support issues, participate in staff and business operations management meetings with key stakeholders. Drive a task/project delivery excellence culture, with an emphasis on process optimization, continuous improvement, internal client satisfaction, adoption of technology, and quality and accuracy of work product and deliverables. Reviews, analyzes, and prepares reports, records, and directives, and confers with managers/supervisors to obtain data required for workforce planning activities associated with new shared services responsibilities, process improvement efforts, and problems encountered. Ensure and maintain appropriate documentation for performance improvement/employee coaching discussions. Acts as an organizational change agent, presenting the business case for operational or corporate initiatives, administrating the policies of the organization, and supporting communication to shared services unit team members to build buy-in. Manages employee relations matters of moderate- to significant-level of complexity as they arise within their assigned area of responsibility; escalates matters of considerable complexity to senior shared services leadership and HR. Actively follows up with assigned staff to address/write/discuss and monitor the progress of performance management strategies (e.g. performance improvement plans, employee development plans, etc.) Willingly provides technical discipline-specific subject matter expertise to direct reports to foster greater knowledge, work product quality, and development. Oversee the preparation and administration of detailed reports, reviews, and presentations that communicate staff and unit performance and progress. Responsible for meeting/exceeding their own personal productivity target(s). Ensures adequate training of staff and employee compliance to KLJ's policies and Remain current in technical discipline and leadership/team development techniques and practices. Collaborate with professionals from a variety of the shared services discipline to identify opportunities for shared services integration and optimization, and to provide “trusted advisor” service and solutions for internal clients. Exercise responsible and ethical decision-making regarding company funds, resources and adhere to professional conduct and KLJ's policies and procedures. Perform additional responsibilities as required by business Leads and leverages shared services resources to achieve successful accomplishment of internal client support responsibilities, targeted performance/service-level metrics, and optimization of the area's business process workflow; key metrics involve team/unit performance, individual performance, internal client service delivery, value provided, efficiency, effectiveness, and staff development. Proactively arranges, controls, and oversees daily team activities to ensure smooth workflow, quality production, and timely delivery; ensuring contributors know what they are required to do and by when. Oversee and monitor cross-functional teams of shared services professionals to execute daily work responsibilities and major initiative delivery. Serves as a primary management contact within assigned shared services unit(s) on matters such as new employee integration/onboarding, performance management, employee engagement, tracking attendance and timecard approval, authorizing overtime, departures and other operational human resources matters. Proactively works with operations leaders in forecasting and planning shared services staffing requirements in line with business process and service delivery objectives; provides informed input on the production abilities and skill sets of assigned staff. Ensures direct reports are meeting performance expectations and service delivery targets through monitoring, mentoring, coaching, and training. As appropriate, assigns or delegates responsibility for specified work or functional activities, and disseminates policies and objectives to staff. May initiate or authorize employee hire, promotion, termination, or Proactively coordinate with area shared services/business operations manager and other Team Leaders to address resource and support issues, participate in staff and business operations management meetings with key stakeholders. Drive a task/project delivery excellence culture, with an emphasis on process optimization, continuous improvement, internal client satisfaction, adoption of technology, and quality and accuracy of work product and deliverables. Reviews, analyzes, and prepares reports, records, and directives, and confers with managers/supervisors to obtain data required for workforce planning activities associated with new shared services responsibilities, process improvement efforts, and problems encountered. Ensure and maintain appropriate documentation for performance improvement/employee coaching discussions. Acts as an organizational change agent, presenting the business case for operational or corporate initiatives, administrating the policies of the organization, and supporting communication to shared services unit team members to build buy-in. Manages employee relations matters of moderate- to significant-level of complexity as they arise within their assigned area of responsibility; escalates matters of considerable complexity to senior shared services leadership and HR. Actively follows up with assigned staff to address/write/discuss and monitor the progress of performance management strategies (e.g. performance improvement plans, employee development plans, etc.) Willingly provides technical discipline-specific subject matter expertise to direct reports to foster greater knowledge, work product quality, and development. Oversee the preparation and administration of detailed reports, reviews, and presentations that communicate staff and unit performance and progress. Responsible for meeting/exceeding their own personal productivity target(s). Ensures adequate training of staff and employee compliance to KLJ's policies and Remain current in technical discipline and leadership/team development techniques and practices. Collaborate with professionals from a variety of the shared services discipline to identify opportunities for shared services integration and optimization, and to provide “trusted advisor” service and solutions for internal clients. Exercise responsible and ethical decision-making regarding company funds, resources and adhere to professional conduct and KLJ's policies and procedures. Perform additional responsibilities as required by business

Requirements

• Bachelor's degree in Business Administration, Finance, Human Resources, Marketing, or related major, or equivalent experience in a shared services field within the A/E/C
• 12+ years of relevant post education experience in a business support/shared services people leadership role within our industry.
• Highly proficient understanding of shared services principles, processes, and best practices within the A/E/C industry and strong background and experience in shared services discipline.
• Advanced proficiency with analytical and organizational skills, with business acumen to bridge business and management.
• Established relationships with operational and shared services functions
• Advanced proficiency with critical thinking and problem-solving skills to make assessments and calculations involving the application of people management principles, with a sound understanding of intent, impact, and optimal
• Advanced proficiency with interpersonal and communication skills to interact effectively, persuasively, and tactfully with leadership and employees at all levels of the
• Excellent self-leadership with attention to detail, multi-tasking, and adjusting readily to the changing prioritization of responsibilities in a dynamic work environment.
• Works independently and provides guidance and leadership to mid-level to senior level team or supervisors, with strict adherence to QA/QC.
• Advanced proficiency with technical writing, office automation, discipline-specific design software, MS Office suite products (e.g., Word, Excel, Visio, SharePoint), technology, spreadsheets, and PM tools.
• Strong experience in managing the review and approval of documents and preparing management deliverables and plans in a multi-team environment is highly
• Highly effective at coordinating resources and assertively directing assigned staff and others to consistently complete work responsibilities competently and efficiently.
• Ability to work schedules conducive to project-specific requirements that may extend beyond the typical work week.
• Occasional travel may be required depending on project

Responsibilities

• Leads and leverages shared services resources to achieve successful accomplishment of internal client support responsibilities, targeted performance/service-level metrics, and optimization of the area's business process workflow
• Proactively arranges, controls, and oversees daily team activities to ensure smooth workflow, quality production, and timely delivery
• Oversee and monitor cross-functional teams of shared services professionals to execute daily work responsibilities and major initiative delivery
• Serves as a primary management contact within assigned shared services unit(s) on matters such as new employee integration/onboarding, performance management, employee engagement, tracking attendance and timecard approval, authorizing overtime, departures and other operational human resources matters.
• Proactively works with operations leaders in forecasting and planning shared services staffing requirements in line with business process and service delivery objectives
• Ensures direct reports are meeting performance expectations and service delivery targets through monitoring, mentoring, coaching, and training
• Assigns or delegates responsibility for specified work or functional activities, and disseminates policies and objectives to staff
• Coordinate with area shared services/business operations manager and other Team Leaders to address resource and support issues, participate in staff and business operations management meetings with key stakeholders
• Drive a task/project delivery excellence culture, with an emphasis on process optimization, continuous improvement, internal client satisfaction, adoption of technology, and quality and accuracy of work product and deliverables
• Reviews, analyzes, and prepares reports, records, and directives, and confers with managers/supervisors to obtain data required for workforce planning activities associated with new shared services responsibilities, process improvement efforts, and problems encountered
• Acts as an organizational change agent, presenting the business case for operational or corporate initiatives, administrating the policies of the organization, and supporting communication to shared services unit team members to build buy-in
• Manages employee relations matters of moderate- to significant-level of complexity as they arise within their assigned area of responsibility
• Actively follows up with assigned staff to address/write/discuss and monitor the progress of performance management strategies
• Willingly provides technical discipline-specific subject matter expertise to direct reports to foster greater knowledge, work product quality, and development
• Oversee the preparation and administration of detailed reports, reviews, and presentations that communicate staff and unit performance and progress
• Responsible for meeting/exceeding their own personal productivity target(s)
• Ensures adequate training of staff and employee compliance to KLJ's policies
• Remain current in technical discipline and leadership/team development techniques and practices
• Collaborate with professionals from a variety of the shared services discipline to identify opportunities for shared services integration and optimization, and to provide “trusted advisor” service and solutions for internal clients
• Exercise responsible and ethical decision-making regarding company funds, resources and adhere to professional conduct and KLJ's policies and procedures
• Perform additional responsibilities as required by business

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level