Team Leader I

Blue Cross Blue Shield of Michigan•Detroit, MI

1d•Onsite

About The Position

Responsible for planning, coordinating, and supervising all administrative, operative and employee functions within assigned area(s) to ensure an efficient and cost effective area in accordance with departmental and corporate standards and objectives. Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing. Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements as necessary. Select, train, develop, appraise and counsel support staff personnel. Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries. Monitor and analyze proficiency and quality efforts subordinate personnel. Administer and adhere to Corporate and Departmental policies, practices and procedures, including union contract administration. Recommend and implement new or improved systems which will enhance or expedite work. Other duties may be assigned.

Requirements

Bachelor's Degree in related field preferred.
A minimum of 60 college credits is required.
Three (3) years customer service, or claims processing, or membership and billing experience required.
Strong organizational, planning, analytical and communication skills.
Must pass Team Leader selection system.

Nice To Haves

Two (2) years experience in a leadership role preferred.
Detailed knowledge of assigned BCBSM department(s)/area(s) including all applicable policies, procedures and processes as preferred.
Ability to work onsite required to be on-site minimum of 4 days a week with a fluctuating schedule within the hours of 7a-6p M-F and occasional Saturdays
Knowledge of Portico, FACETS and MACESS preferred
Knowledge of Provider Enrollment and contracting processes/requirements preferred.
Written communication skills
Ability to work independently and lead others’ work within a team environment with multiple priorities.
Ability to manage multiple initiatives concurrently.

Responsibilities

planning
coordinating
supervising all administrative, operative and employee functions within assigned area(s)
Supervise, coordinate, direct and monitor staff activities
Prioritize and assign work to employees
initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements as necessary
Select, train, develop, appraise and counsel support staff personnel
Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries
Monitor and analyze proficiency and quality efforts subordinate personnel
Administer and adhere to Corporate and Departmental policies, practices and procedures, including union contract administration
Recommend and implement new or improved systems which will enhance or expedite work
Other duties may be assigned