Team Leader

ARCHER Systems•Houston, TX

About The Position

Team Leader is responsible for leading and managing a team of employees, and their role includes many tasks, such as: Delegate work to QSF Project Managers, QSF Analysts, Client Service Representatives and utilize company resources to effectively complete work assignments Ability to allocate team resources to effectively manage and meet competing deadlines and priorities. Train team members to ensure quality control for various aspects of each QSF docket, including accuracy of Claimant information and proper execution of legal documents across multiple dockets Assist portfolio managers with necessary resources to prioritize and act on escalations created by internal and external entities. Managing day-to-day operations: Assigning tasks, providing guidance, and supporting the team Manage team timesheet approvals and monitor team PTO and requirements. Setting goals: Establishing objectives for the team Ensuring team members progress towards company goals and objectives while adhering to company policies. Hiring and training new employees/team members Evaluating performance: Conducting regular performance reviews and appraisals Providing feedback: Offering constructive feedback to help employees improve their skills Training and development: Identifying growth opportunities for employees and arranging training sessions Team building: Organizing team-building activities and encouraging collaboration Employee engagement: Creating an environment where employees feel valued Managers should have strong communication and leadership skills and be able to adapt to the needs of their team. They should also be knowledgeable about employee relations, performance management, and conflict resolution.

Requirements

Strong communication, leadership, and conflict resolution skills
Bachelor’s degree required
10+ years managing a large team of widget processors
In one of the following industries: Claims processing (Insurance or Healthcare) Payment processing (Finance, Insurance, Healthcare) Industry and work experience is highly regulated, high-risk operations, claimant human suffering, and demanding clients BPO or HR Outsourcing operations (Payroll, 401k, Pension, Benefits Administration)
Experience with tech-enabled processing and automation is required
Experience working with India is highly preferred
Proven track record of responding quickly and soundly to customer escalations/needs
Must demonstrate history of leading with data, strong planning, strong execution (again with verifiable data/facts), strong team performance tracking, coaching and development, strong performance management routines, strong communication and experience reporting up with confidence to senior leaders
Ability to exercise discretion in the processing of confidential matters
Outstanding Customer Service and decision-making skills
Excellent verbal, written, organization, analytical and interpersonal skills
Ability to multitask in a fast-paced environment
Strong computer skills, including proficiency with Microsoft Office (Word, Outlook, Excel, and PowerPoint)
Establish and maintain good working relationships with internal and external stakeholders
Reporting is vital to Archer, so this position requires an analytical thinker who can work with Data Analysts to create specific reporting as needed

Nice To Haves

Preference to grow teams and help mentor others to grow in their careers
Experience building high performing teams and delivering innovative solutions
Passion for problem solving and creating solutions
Expertise with Archer’s internal QSF backbone, Archer Connect, an in house designed enterprise system that is unique to Archer.

Responsibilities

Delegate work to QSF Project Managers, QSF Analysts, Client Service Representatives and utilize company resources to effectively complete work assignments
Ability to allocate team resources to effectively manage and meet competing deadlines and priorities.
Train team members to ensure quality control for various aspects of each QSF docket, including accuracy of Claimant information and proper execution of legal documents across multiple dockets
Assist portfolio managers with necessary resources to prioritize and act on escalations created by internal and external entities.
Managing day-to-day operations: Assigning tasks, providing guidance, and supporting the team
Manage team timesheet approvals and monitor team PTO and requirements.
Setting goals: Establishing objectives for the team
Ensuring team members progress towards company goals and objectives while adhering to company policies.
Hiring and training new employees/team members
Evaluating performance: Conducting regular performance reviews and appraisals
Providing feedback: Offering constructive feedback to help employees improve their skills
Training and development: Identifying growth opportunities for employees and arranging training sessions
Team building: Organizing team-building activities and encouraging collaboration
Employee engagement: Creating an environment where employees feel valued