Team Leader - Household Goods

Nippon Express USA•Nashville, TN

About The Position

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Requirements

Minimum 3 years of experience in the moving industry
Must be able to demonstrate leadership
Strong teamwork and problem-solving skills
Ability to read, write & speak English and Japanese fluently
Ability to clearly communicate directions to the household goods team in a professional manner
Ability to work overtime to meet the customer needs
Strong customer service skills
Good computer skills- Microsoft Outlook, Word, and Excel
High school diploma or equivalency certificate or significant or relevant or appropriate working experience
Ability to frequently stand, bend, twist, reach, lift, push, pull, carry heavy objects in a warehouse setting.

Responsibilities

Provide departmental support and lead the staff in the Household Goods department.
Coordinate and lead activities on a daily basis under the direction of Household Goods management
Lead the Household goods staff by providing instructions and assistance
With the guidance of the Supervisor, conduct general staff training
Ensure staff is compliant with company policies and safety policies
Prepare appropriate documentation needed for the move of customer’s household goods
Lead the packing, removing and loading of customer’s goods
Effective communication by email or phone in Japanese and/ or English with associates and the customers
Interact with customers and outside moving subcontractors
Assist in inventory control
Participate in implementing work schedules and ensuring that jobs are assigned effectively
Discuss and resolve issues and report to management
Complete all necessary reports in a timely and accurate manner
Handle other job assignments as determined by the direct Supervisor