Household Goods Customer Service Coordinator
About The Position
Overview Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world. Salary Pay Range: Min $16.35 Hourly $24.54 Hourly This salary range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law. At NEU, it is not typical for an individual to be hired at or near the top of the range for the role.
Requirements
- Strong teamwork skills and inclination
- Good communications skill – listening, providing and receiving feedback
- Process improvement
- Patience – ability to deal with complex processes that may involve multiple levels of approval
- High school diploma or equivalency certificate or significant or relevant or appropriate working experience.
- Strong quantitative and analytical skills
- Strong computer and analytical skills – PowerPoint, Word, and Excel
- Organization
Nice To Haves
- Some college desirable.
- Bilingual Japanese
Responsibilities
- Lead and coordinate with a moving team preparation and movement of customer household goods
- Customer relations
- General Business support including Japanese/English translation
- Maintain a good working relationship with customers on a regular basis , via phone/email.
- Establish and maintain a professional working relationship with drivers
- General business support function as assigned
- Drive company vehicle (non-CDL truck, van, passenger car) safely
- Make sure all documentation relating to the shipment has been properly filled out.
- Translate Japanese/English
- Working with the moving team as indicated above
Benefits
- Medical, Dental, and Vision beginning the 1 st of the month after 30 days.
- 401k with a company match
- Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
- Generous Vacation and Sick time.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
