Team Leader, Customer Site

Thermo Fisher Scientific • Holly Springs, NC

18h • Onsite

About The Position

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. The mission is to enable customers to make the world healthier, cleaner, and safer. Unity Lab Services provides a single source for integrated lab service, support, and supply management, with customized service offerings and world-class service experts addressing customer laboratory business needs. This position involves leading the daily supervision of a small team of customer site-based personnel, ensuring high levels of customer service. Responsibilities include oversight of various service offerings such as order/stockroom/dock management, procurement, material handling, chemical tracking, glass wash, media/reagent preparation, and cell culture support operations.

Requirements

• High school diploma or equivalent required.
• 4+ years of experience in managed services in a laboratory setting, including reagent preparation and chemical handling required.
• Experience working in Good x Practice (GxP) environment and The International Air Transport Association (IATA) and the U.S. Department of Transportation (DOT) Hazardous Goods certification required.
• Leadership and supervisory abilities and interpersonal skills are required to lead, coach, and enhance team culture.
• Basic understanding of employment/labor law regulations.
• Strong verbal and written communication skills.
• Maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality.
• Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software.
• Basic chemical knowledge including chemical handling, calculation of Molarity, percent by volume, etc.
• Use of software for reagent batch records and chemical inventory tracking.
• Possesses strong analytical abilities to problem solve, make timely decisions, re-balance staff workloads, and coordinate multiple overlapping priorities, while functioning in a fast-paced work environment.

Nice To Haves

• Bachelors degree in a related field preferred, or a combination of education and experience that demonstrates the required skills.
• Military Service/Training in lieu of a degree may also be considered.
• Knowledge of OSHA General Industry requirements are also a plus.

Responsibilities

• Lead the daily supervision of a small team of customer site-based personnel, enabling the team to consistently deliver high levels of customer service.
• Oversight of service offerings: order/stockroom/dock management, procurement, material handling, chemical tracking, glass wash, media/reagent preparation, and cell culture support operations.
• Effectively lead a diverse cross-functional team of on-site lab specialists.
• Responsible for complete employee lifecycle management: new hire selection, identification of training needs and solutions, coordinating development training, and employee performance evaluations.
• Deliver on committed contractual scope of work.
• Develop, track, and trend business metrics.
• Collaborate and support the Program/Regional Manager for customer performance reviews.
• Act as liaison between customer and Thermo Fisher Scientific.
• Coordinate onsite vendor escorting and customer visits.
• Write and implement SOPs, conduct site audits, and ensure completion of annual physical inventory.
• Define new opportunities by actively seeking expansion of services within assigned areas.
• Provide capability review presentations, and act as a resource for the sales team and customer to identify savings and opportunities.
• Drive process improvement culture by supporting Practical Process Improvement (PPI) initiatives.
• Be involved with and support safety programs such as hazard identification, conduct inspections and incident reporting/investigations as required, and communicate and hold local staff accountable to safety expectations.
• Represent Thermo Fisher Scientific at all times throughout customer locations, professionally and positively.
• May perform other responsibilities as assigned by management.

Benefits

• Competitive remuneration
• Annual incentive plan bonus
• Healthcare
• Range of employee benefits
• Employment with an innovative, forward-thinking organization
• Outstanding career and development prospects
• Exciting company culture that stands for integrity, intensity, involvement, and innovation!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees