Team Lead (start date: 02/13) - NBF onsite

TaskUs•San Antonio, TX

4d•Onsite

About The Position

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Think of yourself as a leader within the operations department, focused on ensuring the best customer experience and driving the performance of your teammates to consistently meet their goals. The Team Lead provides mentorship, guidance, and career development, acting as a crucial link between the team and other departments or management.

Responsibilities

Mentor, coach, and monitor your team members on a weekly basis, focusing on their growth and performance.
Conduct team huddles and coaching sessions to help in the development of the team.
Set the standards and expectations of your team through your conduct, work ethic, integrity, and character.
Ensure that all team members adhere to the company’s Code of Conduct.
Manage the day-to-day planning and operations of your team, ensuring that all team members deliver on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs).
Monitor and review team members' KPIs through data analysis of client or internal dashboards.
Provide weekly reporting of the team's KPI metrics and performance to the Operations Manager.
Act as the primary point of contact for on-shift team members to assist with escalated issues.
Be adept at effectively managing issues that might arise, including HR-related ones.
Provide the highest level of communication between cross-departments and act as a liaison between management and your team.
Implement escalation channels in accordance with mutually agreed-upon procedures.
Be creative and solution-oriented in thinking of ways to manage issues.