Operations Manager (start date: 02/13) - NBF onsite
About The Position
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
Requirements
- Bachelor’s degree or equivalent experience in operations, logistics, safety, or a related field.
- Two plus years of managing supervisors with established KPIs.
- Proven ability to scale operations, drive performance management, and foster employee retention.
- Strong operational mindset with the ability to analyze data, identify trends, and drive corrective actions
- Excellent communication (verbal and written) and interpersonal skills.
- Demonstrated ability to lead under pressure, adapt to changing priorities, and maintain composure in critical situations.
- Ability to multitask and manage multiple clients at the same time.
Responsibilities
- Manage the day-to-day business operations for the team, including all aspects of FTE management.
- Ensure Key Performance Indicators (KPIs) like CSAT, AHT, Resolution Rate, and Shrinkage are consistently met.
- Scale operations, drive performance management, and manage shrinkage to meet company expectations (e.g., 10%).
- Handle advanced finance knowledge duties, such as billing and invoicing.
- Serve as the primary Point of Contact (POC) for managing client relationships on a day-to-day basis.
- Provide clients with performance updates and present in business reviews (weekly, monthly, quarterly, and annually).
- Ensure the highest level of communication between cross-departments and the client.
- Work closely with Team Leaders and teammates to ensure they are equipped with the necessary skills and knowledge.
- Oversee Advanced Coaching Structure and foster employee retention.
- Be responsible for interviewing Team Leads and promoting department culture.
- Coordinate with the Learning Experience Team in improving the development of the team.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
