Team Lead - Atlanta, GA (Buckhead)

Tecovas•Atlanta, GA

12d•Onsite

About The Position

Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! We’re looking for a talented Part-Time Team Lead that will contribute to a profitable and customer-centric environment through the development of a team and management of our total store operations. You will support product flow and apply merchant and customer service skills to curate a compelling in-store experience. Responsibilities will include: LEADERSHIP & TEAM MANAGEMENT Supports the Store Manager in recruiting, hiring, and retaining top talent Supports the Store Manager in creating and maintaining a succession strategy Foster a culture of strong communication and teamwork in order to ensure a seamless balance between operational, visual and customer priorities. Administers performance appraisals, sets goals and conducts consistent touch-bases with direct reports. CUSTOMER EXPERIENCE Cultivates an environment of genuine customer connection Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values Facilitates an energized pace, positive service environment and team development Understands an OMNI Channel business - implements processes and utilizes tools to better service the customer VISUAL AND BUSINESS OPERATIONS Facilitates the sharing of product knowledge Upholds stock-to-sales processes, presentation standards, and manages product placement Maintains an effective store structure, floor plan, and appropriate fixture usage Upholds and ensures compliance with shipments, transfers and restock standards Adheres to and develops awareness around internal and external Loss Prevention procedures COMMUNICATION AND RELATIONSHIPS Set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards Encourage and demonstrate adaptability; positively effecting change and enabling the team to successfully execute a shared vision

Requirements

2+ years Retail Management experience
Must be available to work 15-20 hours per week
Exceptional leadership, selling, and customer service skills
Strong merchant skills and a history of delivering financial results
Proven record of hiring and developing great talent
Experienced in coaching, counseling & conflict resolution
Independent, proactive, results-driven work ethic
Utmost character, honesty, and transparency
High School Diploma required (College Degree preferred)
Must be at least 18 years of age or older
Continually able to stand/walk for extended periods of time, and be able to reach overhead, bend, squat, and kneel as you organize and stock inventory.
Ability to deliver excellent customer service while implementing loss prevention practices
Able to lift up to 30lbs regularly and perform store maintenance tasks
Must have reliable transportation
Must be available to work weekends (Friday, Saturday and Sunday), evenings and holidays as needed

Nice To Haves

College Degree preferred

Responsibilities

Supports the Store Manager in recruiting, hiring, and retaining top talent
Supports the Store Manager in creating and maintaining a succession strategy
Foster a culture of strong communication and teamwork in order to ensure a seamless balance between operational, visual and customer priorities.
Administers performance appraisals, sets goals and conducts consistent touch-bases with direct reports.
Cultivates an environment of genuine customer connection
Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values
Facilitates an energized pace, positive service environment and team development
Understands an OMNI Channel business - implements processes and utilizes tools to better service the customer
Facilitates the sharing of product knowledge
Upholds stock-to-sales processes, presentation standards, and manages product placement
Maintains an effective store structure, floor plan, and appropriate fixture usage
Upholds and ensures compliance with shipments, transfers and restock standards
Adheres to and develops awareness around internal and external Loss Prevention procedures
Set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards
Encourage and demonstrate adaptability; positively effecting change and enabling the team to successfully execute a shared vision