Team Lead Support Laboratory

Versiti, Inc.•Milwaukee, WI

About The Position

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary Under the direction of the department leadership, executes technical, clerical, and other technical lab duties in an efficient, effective and accurate manner, with quality that exceeds customer expectations. Uses leadership skills and strong interpersonal skills to drive department productivity, and coordinate team training and competence. Has a high level of quality, technical, and leadership competence that allows for completing work in a highly independent and efficient manner. Provides on-site leadership and mentorship, daily work direction, work review, and training. Aligns to and supports Versiti's mission, vision, and values as well as department goals and objectives. Shares with others, the importance of daily tasks performed and the impact they have on the patients and providers we work with to provide lifesaving diagnostic services.

Requirements

High School Diploma required
equivalent required
Mastery of Laboratory Support Specialist duties, responsibilities, and behaviors. required
Ability to read, interpret, and write documents such as Standard Operating Procedures, operating and maintenance instructions, and other department manuals. required
Excellent attention to detail and problem-solving skills. required
Aptitude for computers and superior data entry skills. required
Ability to manage frequent interruptions in a fast-paced and high-volume environment. required
Ability to transition from one task to another in an efficient manner. required
Ability to apply judgment to written or oral instructions. required
Advanced customer service and communication skills required
Flexibility to work independently and with a team. required
Organized and able to prioritize and handle multiple tasks at one time and provide direction to others. required
Ability to work independently with limited written or oral instruction. required
Knowledge of medical terminology. required
Understand time zones and military time. required
Must have effective communication skills, including the ability to provide constructive criticism to fellow employees. required
Effective interpersonal skills to establish credibility and build and manage client relationships. required
Demonstrated leadership including the ability to take initiative and strong interpersonal skills. required
Demonstrated team building skills, including the ability to provide work direction, coaching, and feedback. required
Exceptional knowledge of quality systems, principles of quality control, and quality assurance. required
Ability to manage projects and meet or exceed established deadlines. required
General office equipment (computer, printer, fax, copy machine, scanner). required
Personal Computer (desktop, laptop, tablet). required
Microsoft Suite (Word, Excel, PowerPoint, Outlook). required
Software systems (Customer Relationship Management Software, Laboratory Information Systems, Learning Management System). required
Lab/department specific equipment, including, but not limited to: • Box cutter • Pipettes (single channel, multi-channel, electronic, etc.). • Centrifuge, freezers, refrigerators • Water bath • Automated cell washer • Heat block • Balances • pH meter required

Nice To Haves

Two years attendance at an accredited college, university or technical college with emphasis in a science/medical related field preferred

Responsibilities

Understand and perform to all applicable regulatory and compliance requirements, and participate in regulatory audits, as needed.
Ship, receive, classify, process and track packages and specimens in an accurate and expedient manner while maintaining the integrity of samples.
Use appropriate systems to accurately perform data entry functions.
Inspect specimens and paperwork for accuracy and acceptability, and proofread own work for content, spelling, accuracy, and document format.
Maintain sample identity and ensure samples are handled and stored at appropriate temperatures to prevent loss of sample.
Prepare samples for laboratory testing, and may perform reagent preparation as needed.
Operate, troubleshoot, and perform maintenance and calibration on equipment, as needed.
Manage complex telephone calls and email requests with professionalism and a high degree of courtesy and responsiveness. Research and resolve complex issues with follow up to customers in a prompt manner.
Use written and verbal communication skills to provide exemplary customer service to internal and external customers, and appropriately documents interactions.
Ensure maintenance and organization of departmental records.
Ensure execution of reagent and supply inventory control process, as needed.
Coordinate and perform training activities, provide mentorship to trainees, and assist junior and peer staff members with complex issues.
Supports the assessment of competence, as appropriate.
Consult with department leadership to monitor and identify staff competency issues and provide input for staff performance appraisals.
May participate in validation and implementation, and operational readiness of new processes or equipment.
Assist with managing Controlled Document processes to ensure that Standard Operating Procedures are accurate, compliant, and up to date.
Assist with managing Learning Management System processes to ensure that training and competency documents and records are accurate, compliant, and up to date.
Assist in preparation of schedules, as assigned.
Attend leadership meetings in absence of department leadership.
Manage workflow and direct activities to ensure goals are met as assigned and oversee daily tasks so that maximum efficiency is achieved.
Maintain all applicable competencies, sufficient Continuing Education, and perform duties in accordance with laboratory policy.
Work weekend and holiday rotations, as scheduled.
Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
Understands and performs in accordance with all applicable regulatory and compliance requirements
Complies with all standard operating policies and procedures

Benefits

Versiti provides a comprehensive benefits package based on your job classification.
Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume