Team Lead, Settlement Services

Altisource

13d • Remote

About The Position

The Operations Lead is responsible for managing day‑to‑day operational performance across the Title and Settlement function, ensuring high‑quality service delivery, process efficiency, regulatory adherence, and customer satisfaction. This role provides leadership to operational teams supporting, settlement/closing, post‑closing, recording and related workflow functions. The Operations Lead partners closely with Compliance, Underwriting, Technology, and Business Leadership to drive operational excellence, standardization, and continuous improvement.

Requirements

• Bachelor’s degree in Business, Operations Management, Finance, or related field (preferred but not mandatory).
• 5+ years of experience in Escrow, or Settlement Services operations.
• 2+ years of experience in a supervisory or team lead role.
• Strong background in operational workflow management, customer delivery, and cross-functional coordination.
• Strong understanding of: Title search, examination, and curative processes Closing/escrow procedures, funding, and recording Title insurance underwriting basics ALTA Best Practices and RESPA requirements Quality assurance and operational control frameworks
• Excellent communication, people management, and stakeholder‑influencing skills
• Strong analytical mindset with the ability to interpret performance data
• Proficiency with title/settlement systems (e.g., Resware, Qualia, proprietary platforms)
• High attention to detail and problem‑solving ability
• Ability to work in a fast‑paced environment with shifting priorities

Nice To Haves

• Experience working with title underwriters, lenders, or large-scale title operations is preferred.

Responsibilities

• Oversee daily production across Pre-Closing, Closing, Funding, Recording, and Post Closing functions.
• Monitor service level agreements (SLAs), turn‑times, quality metrics, and productivity targets.
• Ensure operational workflows are executed in accordance with ALTA Best Practices, state guidelines, and underwriter expectations.
• Implement standardized procedures and operational controls across all processes.
• Resolve escalated issues related to orders, files, customers, lenders, underwriters, and internal partners.
• Identify gaps, bottlenecks, and process inefficiencies; propose and implement process improvement initiatives.
• Partner with Technology and Product teams to enhance automation, workflow tools, and system capabilities.
• Drive lean operating practices, ensuring reduced defects, improved cycle times, and enhanced customer experience.
• Maintain operational playbooks, SOPs, job aids, and training documentation.
• Lead, coach, and develop a team of operational specialists, analysts, or supervisors.
• Set performance goals, conduct evaluations, and ensure accountability for operational outcomes.
• Foster a culture of operational discipline, collaboration, and continuous learning.
• Identify staffing needs, participate in workforce planning, and support hiring decisions.
• Collaborate with internal teams including Compliance, Underwriting, Legal, Sales, Vendor Management, and Customer Success.
• Act as a point of escalation for key accounts, lenders, and external partners.
• Communicate operational updates, risks, and performance reports to leadership and stakeholders.
• Support compliance initiatives by ensuring operational processes meet regulatory, underwriter, and agency requirements.
• Implement quality assurance programs to reduce errors and enhance accuracy in Pre-Closing and Closing documentation.
• Partner with the Compliance Lead to address audit findings, corrective actions, and risk mitigation plans.
• Support onboarding training and ongoing education related to Settlement processes, closing procedures, systems, and industry standards.
• Promote knowledge-sharing, cross-training, and career development within the team.

Benefits

• Attractive salary commensurate with skills, experience and qualifications
• Comprehensive insurance plans; - Medical insurance for employees and family, Personal Accident Benefit and Life Insurance for employees
• 10 paid holidays, plus 26 paid days off per year
• Lots of employee engagement activities
• Unbeatable work from home flexibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees