Team Lead, Revenue Accounting (Phoenix, AZ, US)

American Airlines • Phoenix, AZ

43d

About The Position

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job As the Team Lead, Revenue Accounting, you will provide leadership and guidance to a team of specialists responsible for auditing refund requests. This role ensures accurate and timely processing of refunds, oversees training programs, and drives process improvements to maintain compliance and enhance customer satisfaction. You will act as the primary resource for complex issue resolution, collaborate across multiple departments, and monitor team performance to achieve operational goals.

Requirements

• Bachelor's degree in Accounting, Finance or related business field or equivalent experience/training
• Previous effective leadership experience
• Strong knowledge of fare rules, tariffs, Sabre, ARC processes
• Proven leadership and HR skills (interviewing, coaching)
• Analytical, organized, and able to motivate teams
• Proficient in Microsoft Office and airline systems

Nice To Haves

• Previous airline, travel agency and/or auditing experience

Responsibilities

• Oversee refund audits and ensure timely processing
• Act as primary resource for refund calculations and issue resolution
• Maintain SOPs and monitor performance metrics
• Lead new hire orientation, evaluations, and ongoing training
• Conduct team briefings and manage workflow targets
• Handle escalated customer issues and develop professional correspondence
• Perform special projects as assigned

Benefits

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Air Transportation
• Number of Employees: 5,001-10,000 employees