Team Lead Recruiting

Med Learning Group•Cranford, NJ

12d•$17 - $20•Remote

About The Position

The Team Leader is the liaison between Project Management and Recruiters. They are responsible for overseeing recruiters’ day to day activity, providing answers to project & screener questions and works closely with the Recruiting Supervisor. They also help drive quality and production among the recruitment team. This is a fully remote role.

Requirements

Client Focus
Collaboration and Teamwork
Directing and Motivating others
Decision Making and Problem Solving
Open Communication
Exhibits urgency
High School Diploma or equivalent
6 months-1 year experience in a call center/customer service environment
Microsoft Office/Computer Literate

Nice To Haves

1-3 years hospitality or management experience a plus

Responsibilities

Oversees multiple Recruiters.
Monitor calls on a regular basis and provide performance feedback.
Ensures timely implementation of assigned projects.
Review Call Center Production daily to ensure team members are meeting goals.
Monitor recruitment throughout the day to ensure recruiters have tools needed to be successful and productive.
Maintain strong communication with both Recruiting Manager and Recruiting Supervisor around active projects.
Provide performance feedback as necessary.
Able to effectively brief recruiters on studies.
Have a full understanding of TriVoca’s Qualitative Operational systems.
Have a full understanding of the project process and how recruiting impacts a project.
Monitor Teams Channels and review quotas for sample support.
Daily report management to provide resources for rescreening.