Team Lead, Privacy Advisor

DeleteMe•Boston, MA

10d•$75,000 - $75,000

About The Position

As a Team Lead, Privacy Advisors, you will oversee the day-to-day operations of a distributed team of Privacy Advisors - driving efficiency, quality, and consistency across back office workflows. This is a player-coach role: you'll manage people and processes while remaining close enough to the work to identify operational gaps and lead improvements. A key part of this role is bridging the gap between frontline operations and the product and engineering teams that build the tools your team depends on; including the automated systems that power our removal workflows at scale. You'll be accountable for team performance, member satisfaction outcomes, and the continuous refinement of the systems your team relies on.

Requirements

3â5 years of experience in operations, Trust & Safety, privacy operations, professional services, or a closely related field
1+ year of direct people management or formal team lead experience, including performance management and coaching
Demonstrated experience working alongside product and engineering teams, including translating operational problems into clear, actionable requirements and feedback
Comfort working with automated systems and workflows: Able to monitor outputs, spot anomalies, and communicate failure patterns to technical stakeholders
Proven ability to manage high-volume, accuracy-sensitive workflows at scale with a strong attention to quality
Strong analytical skills: comfortable using data to track team health, diagnose bottlenecks, and justify process changes
Clear and confident communicator, both up and across the organization
Experience building or maintaining SOPs, wikis, or internal knowledge bases
Proficiency with G Suite and experience working in Jira or similar ticketing/case management systems

Nice To Haves

Background in privacy operations, Trust & Safety, fraud/risk investigations, or a compliance-adjacent field
Experience managing distributed or remote teams across time zones
Hands-on experience working with automated processing pipelines
Familiarity with privacy regulations or consumer data protection frameworks (e.g., CCPA, GDPR)
Experience working in adversarial environments involving bad actors, data brokers, or third-party site compliance
Experience with workforce management tools, QA frameworks, or performance scorecards

Responsibilities

Manage and support a team of remote and in-office Privacy Advisors, providing day-to-day direction, coaching, and performance feedback
Monitor team performance metrics and SLAs, identifying trends, surfacing risks, and implementing corrective action as needed
Own the quality and accuracy of privacy removal workflows: conducting regular removal audits and calibration sessions to maintain high standards
Serve as the first point of escalation for complex or adversarial removal cases, applying operational judgment to unblock your team
Monitor automated removal workflows for accuracy, volume anomalies, and failure patterns, including escalating issues to engineering with clear, data-backed briefs
Act as the operational liaison to Product and Engineering teams, translating frontline observations into structured feedback, feature requests, and bug reports that drive tooling improvements
Develop and maintain SOPs, playbooks, and internal documentation to ensure consistent, scalable execution across the team
Collaborate with Customer Success and other stakeholders to ensure member satisfaction remains a core output of team operations
Support hiring, onboarding, and development of Privacy Advisors as the team grows
Identify and drive process improvement initiatives that increase efficiency, reduce error rates, and improve the member experience