Team Lead, Payroll Payment Operations

Purchasing Power•Atlanta, GA

37d•Hybrid

About The Position

The Team Lead, Payroll Payment Operations, will utilize their knowledge and experience to guide a team of offshore Specialists and Analysts in day-to-day activities. This will include training and problem resolution as it relates to resolving customer inquiries via ticketing system, transmission of client files, client data management related to payroll calendars, and the reconciliation of expected deductions to received remittance payments for identifying trends in delinquency and overpayments. The Team Lead will work closely with internal partners such as Client Success, Account Management, and IT to assist with solutions related to deduction issues. In addition, the Team Lead will be the go-to for offshore Specialists/Analysts within the PPO team and will have excellent communication and interpersonal skills with teammates, management, clients, and customers.

Requirements

Bachelor's degree in Accounting, Finance, or related field and 3+ years of relevant experience
Advanced proficiency in MS Excel
Proficiency in Microsoft Office applications
Excellent communication, leadership, and interpersonal skills
Strong technical and analytical skills
Ability to guide and lead teammates in meeting deadlines and resolving issues
Ability to manage/manipulate large data sets efficiently while keeping data very organized
Strong attention to detail and highly organized
Ability to multi-task to deliver timely output and handle shifting priorities professionally
Excellent problem-solving skills in a team environment
Understanding of accounting concepts and financial analysis

Responsibilities

Provide training and guidance to offshore members of the PPO team with their day-to-day tasks
Assist the team with performing at optimal levels to ensure consistent quality in deliverables
Oversee the process of reconciling expected payments to received remittance files and report reconciliation findings to leadership
Lead cross-functional discussions related to client-level deduction reconciliation findings and trends
Guide the team in actioning short payment and overpayment deduction discrepancies
Assist the team with troubleshooting issues related to file processing
Monitor and report on Service Cloud tickets assigned to PPO team
Provide support to projects and initiatives related to payroll deduction operations
Communicate findings and recommend improvements to policies, procedures, and systems
Lead efforts to compile all necessary data for internal and external audit testing
Other duties to support the PPO team as assigned