Team Lead Patient Access
About The Position
The Patient Access Team Lead is a working team member who has extensive knowledge of duties and job functions for the Patient Access Services team to which they are assigned and serves as a key support resource to staff. The Team Lead answers questions regarding workflow or system functions and issues, helps troubleshoot, and reports issues as needed to Supervisor and/or appropriate teams. The Team Lead coordinates and/or facilitates training of new team members along with their Supervisor and assists in team member assignments, re-assignment of work duties, and carries other duties as assigned. The Team Lead helps cover certain duties in the Supervisor’s absence, with support from the Supervisor’s Peer Supervisor and/or Manager. The Lead may use independent judgement in issue resolution, staff scheduling, etc.; and will report escalation needs as appropriate.
Requirements
- High school diploma or equivalent
- 1 year Related Patient Access Experience
- Excellent customer service and interpersonal skills
- Strong computer and relevant application use skills
- Ability to assist and teach others
- Ability to multi-task in a fast-paced environment
- Detail-oriented with the ability to spot errors and trends
- Demonstrates initiative and self-motivation
- Demonstrates understanding and consistent practice of need for privacy and confidentiality
Nice To Haves
- 2 years of experience Patient Access Experience
- Customer Service and Leadership Skills
- CHAA or CRCR
Responsibilities
- Answers questions regarding workflow or system functions and issues
- Helps troubleshoot, and reports issues as needed to Supervisor and/or appropriate teams
- Coordinates and/or facilitates training of new team members along with their Supervisor
- Assists in team member assignments, re-assignment of work duties, and carries other duties as assigned
- Helps cover certain duties in the Supervisor’s absence, with support from the Supervisor’s Peer Supervisor and/or Manager
- May use independent judgement in issue resolution, staff scheduling, etc.; and will report escalation needs as appropriate
Benefits
- Medical
- Vision
- Dental
- Retirement Plan with employer match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
