Patient Access Team Lead

UnityPoint Health•Marshalltown, IA

About The Position

Patient Access Lead Full Time; Primarily 5:30p-2a M-F, with rotating on call, varied hours as needed A Lead Admitting Tech is responsible for overseeing daily registration and appointment processes as outlined by UPH-Marshalltown registration standards and policies. This position includes monitoring staffing needs, delegating work, account denials/error management, resolving patient issues, and POS collections. Additional responsibilities include working collaboratively with Patient Access Supervisor and Manager, Patient Access Leads, Outpatient/Scheduling staff, Physicians, Physician offices, and UPH-Marshalltown ancillary departments. Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program . Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family . With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health.

Requirements

High School Diploma or equivalent
1 year Front desk experience in hospital and/or medical office setting
Use of usual and customary equipment used to perform essential functions of the position.

Nice To Haves

Associates Degree or related Medical field certificate/degree.
Insurance billing.
Medical terminology.
Hospital registration/scheduling experience.
Valid driver’s license when driving any vehicle for work-related reasons

Responsibilities

Oversee patient registration, scheduling, insurance verification, authorizations, and point-of-service collections using EPIC/Paragon
Serve as a lead resource for Patient Access staff, supporting hiring, onboarding, training, coaching, and coverage across shifts and campuses
Manage staffing schedules, FTEs, and department expenses to remain within budget
Monitor hospital and professional billing workqueues, denial trends, and timely account resolution; provide targeted training as needed
Ensure accurate documentation, cash handling, and compliance with UPH registration and billing standards
Deliver exceptional customer service using AIDET principles while demonstrating empathy, professionalism, and teamwork
Participate in lead meetings and performance improvement initiatives to enhance quality and patient experience