Team Lead, Patient Access
About The Position
The Patient Access ED Reg Team Lead serves as the primary resource to team members for training and education. Educational services include the development, coordination, and/or instruction of educational programs designed to meet the needs of the staff, which are in accordance with the goals and objectives of the department and organization. The ED Reg Team Lead is responsible for conducting Epic ED Reg end user classroom and elbow-to-elbow training, under the direction of the ED Reg and Admitting Manager. The Team Lead will work closely with the department manager to design and develop the Training and Quality Assurance program. The Team Lead is responsible for the set-up of the training schedule, including inventory and distribution of supplies. They are responsible for quality control, including administering a proficiency assessment and class evaluation at the end of each session, and forwarding ideas to improve the effectiveness of the training to the department manager. Connecticut Children’s is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children’s offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members. At Connecticut Children’s, treating children isn’t just our job – it’s our passion. As a leading children’s health system experiencing steady growth, we’re excited to expand our team with exceptional team members who share our vision of transforming children’s health and well-being as one team.
Responsibilities
- Serve as the primary resource to team members for training and education.
- Development, coordination, and/or instruction of educational programs designed to meet the needs of the staff
- Conducting Epic ED Reg end user classroom and elbow-to-elbow training
- Work closely with the department manager to design and develop the Training and Quality Assurance program.
- Responsible for the set-up of the training schedule, including inventory and distribution of supplies.
- Responsible for quality control, including administering a proficiency assessment and class evaluation at the end of each session, and forwarding ideas to improve the effectiveness of the training to the department manager.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
