Team Lead, Patient Access Associate (onsite)

R1•Waco, TX

23h•Onsite

About The Position

R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. As a Team Lead, Patient Access, you will ensure a high level of superior customer service is delivered and maintained in the patient registration area of multiple facilities or locations. This position assists with managing all necessary resources to meet production standards and ensures high-quality customer service is provided within the departments. To thrive in this role, you must have some insurance background or knowledge, enjoy a fast-paced environment, and be comfortable interacting with patients. Strong data entry skills are crucial, including auditing and making corrections in the system. This is a Night Shift ED Team Lead job position with a 7pm-7am rotating schedule.

Requirements

Must be able to work onsite: 6901 Medical Pkwy, Waco, TX 76712, and also be able to travel to other sites as needed within the Waco territory
2+ years healthcare experience
Proficient in data entry and auditing
Comfortable being the contact person for a large team
Some insurance background or knowledge
Must enjoy a fast-paced environment and interacting with patients
Strong data entry skills for auditing and making corrections in the system

Responsibilities

Provides superior customer service to all patients, works through patient-raised issues, and recommends appropriate solutions
Work with Team Members to ensure the success and development of other Team Members
Ensure that the team meets production standards, deadlines, and work schedules by paying close attention to work trends and identifying and reporting area needs to Patient Access Manager and/or Facility Lead
Ensure proper workflow procedures are followed by the entire Team
Maintain an extremely high level of confidentiality with regards to any discussion held at management and above level
Ensure effectiveness of quality assurance program
Flexibility to work in multiple areas and maintain efficiency, depending on the business need
Efficient and effective utilization of all available departmental resources, whether human, physical, or technological
Complete daily worklists and reports from registration and billing systems
Participates in the selection, training, and development of patient access representative staff
Sound decision-making regarding prioritization of tasks for the most efficient and effective use of time and equipment to accomplish production and metric goals