Team Lead, Patient Access
About The Position
This position provides leadership for the Patient Account Representative team, ensuring consistency and competence in their job duties. The Team Lead serves as an expert in obtaining and verifying demographic, insurance, and appointment information. The role also involves promoting quality service and effective communication among patients, families, and team members to ensure the highest level of customer service. WakeMed Health & Hospitals, serving the community since 1961, is the leading provider of health services in Wake County, committed to improving community health and well-being through outstanding and compassionate care.
Requirements
- High School Diploma or Equivalent Required
- 2 Years Patient Registration Or Direct Position Experience Required
- 1 Year Customer Service Required
Nice To Haves
- Associate's Degree Business Administration Or Related Field Preferred
- 4 Years Patient Registration Preferred
Responsibilities
- Provides leadership for the Patient Account Representative team to ensure consistency and competence in job duties
- Serves as an expert in obtaining and verifying demographic, insurance, and appointment information
- Promotes quality service and effective communication among patients, families and team members to ensure the highest level of customer service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1-10 employees
