Team Lead, Operations Application Development (Facets Dev)

CareSource

17h•$83,000 - $132,800

About The Position

Job Summary: The Team Lead, Operations Application Development is responsible for the day-to-day activities surrounding the knowledge and insight around development and support of the Operations Application Development team utilizing best practices and ensuring goals and standards align with Operations Technology goals. Essential Functions: Guide and direct successful completion of daily tasks. Prioritize all work, requests and activities. Escalate any area of significant resource contention along with recommendation for resolution. Track issues and status to ensure proper follow-up, coordination with business area provide solutions. Update projects that application development is involved with and coordinate any needed changes with next level leader. Provide management with ticket dashboards. Identify root cause of staff issues and appropriate pro-active resolution to reduce tickets in the future. Support a professional relationship between key business stakeholders and Operations Technology teams. Work closely with customers, business partners, project managers, and team members to understand business requirements that drive the analysis and design of quality solutions that are aligned with business and Operations Technology strategies and comply with the organization’s architectural standards. Assist in the team’s execution of planned and carryover work. Develop efficient processes to enable teams to achieve quality/efficient delivery. Understand Operations Technology needs and evaluate delivery process to drive continuous improvement. Support business decisions required by technology, development status, problems and issues, project status and success. Participate in departmental meetings/activities and contribute to a collaborative team environment. Responsible for onboarding, training, and development of staff. Perform any other job related duties as requested.

Requirements

Bachelor's degree in Business, Computer Science or a related field required
Equivalent years of relevant work experience may be accepted in lieu of required education
Three (3) years of Application Development experience required
Three (3) years of health plan business or systems solutions experience required
Three (3) years Facets Development Experience required
Effective problem-solving capabilities with attention to detail
Technical coaching and mentoring skills
Project planning skills and abilities
Knowledge of technology architecture design and implementation (infrastructure or application development)
Effective technical programming, analysis, and specification skills
Process and/or workflow planning and design skills
Knowledge of Application Development tools and Enterprise Architecture (e.g. TOGAF)
Advanced system configuration skills
Proficient in Microsoft technologies (infrastructure or application development)
Strong knowledge of best practices relative to application development or infrastructure standards
Strong written and verbal communication skills
Effective time management, organization, and prioritization skills
Strong interpersonal skills and high level of professionalism
Ability to prioritize and execute tasks in a fast-paced environment

Nice To Haves

Previous management experience preferred
Certifications on Microsoft Technology
Certifications on HealthCare
Certifications on Facets preferred

Responsibilities

Guide and direct successful completion of daily tasks.
Prioritize all work, requests and activities.
Escalate any area of significant resource contention along with recommendation for resolution.
Track issues and status to ensure proper follow-up, coordination with business area provide solutions.
Update projects that application development is involved with and coordinate any needed changes with next level leader.
Provide management with ticket dashboards.
Identify root cause of staff issues and appropriate pro-active resolution to reduce tickets in the future.
Support a professional relationship between key business stakeholders and Operations Technology teams.
Work closely with customers, business partners, project managers, and team members to understand business requirements that drive the analysis and design of quality solutions that are aligned with business and Operations Technology strategies and comply with the organization’s architectural standards.
Assist in the team’s execution of planned and carryover work.
Develop efficient processes to enable teams to achieve quality/efficient delivery.
Understand Operations Technology needs and evaluate delivery process to drive continuous improvement.
Support business decisions required by technology, development status, problems and issues, project status and success.
Participate in departmental meetings/activities and contribute to a collaborative team environment.
Responsible for onboarding, training, and development of staff.
Perform any other job related duties as requested.