Team Lead, Operational Services - Specialties- Atrius Health
About The Position
Explore opportunities at Atrius Health, part of the Optum family of businesses. We’re an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together. As the Team Lead, Operational Services you will coordinates the daily support operations of one or more clinical areas or groups. You will be a resource for other support staff and may fill in for staff as needed to provide appropriate coverage of the department. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Requirements
- High School Degree/GED
- 2+ years of relevant experience in a healthcare setting
- In depth knowledge of specialty’s clinic
- Proven solid interpersonal skills with the ability to interact effectively with patients and medical professionals
- Proven sound judgment with the ability to work and make decisions in a fast-paced environment
Nice To Haves
- American Heart Association Basic Life Support (BLS)
Responsibilities
- Serves as a skilled clinical/administrative support resource for team members
- Assumes leadership duties while performing nonexempt support tasks
- Evaluates daily schedules and ensures coverage during absences
- Implements and adjusts operational procedures within established guidelines
- Guides staff on workflow execution and suggests improvements
- Supports performance reviews and monitors service quality (e.g., phone systems)
- Acts as point of contact for patient issues and may supervise in manager’s absence
Benefits
- a comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
