Team Lead, NSA Intake Coordinator

Claritev•New York, NY

1d•$50 - $55

About The Position

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential. Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!! The Team Leader is responsible for supervising, coaching, training and coordinating daily tasks of the NSA team to ensure effectiveness, efficiency and quality of work performed and to meet established quality and productive department standards related to production for internal and external customers. Promotes compliance within all regulatory and accreditation bodies including HIPAA. JOB SCOPE: This job works under the general supervision to independently complete job responsibilities. The incumbent possesses and applies a range of knowledge gained through experience and knowledge or practices and procedures to complete the job responsibilities. One uses established guidelines and experience to resolve issues that may be complex and refers more complex issues to higher levels. Some independent judgment may be required to accomplish daily tasks and duties. Oversees and directs the work of team members

Requirements

Minimum Bachelor's Degree, or HS Diploma and 2 years of related leadership experience
Previous managed care or insurance background experience desirable
Required licensures, professional certifications, and/or Board certifications as applicable
Communication (written, verbal, listening) telephone, employee relation, interpersonal, leadership, delegation, problem solving, analytical, data entry and organizational skills
Ability to maintain confidentiality
Ability to prioritize, multitask, work under pressure and meet deadlines
Ability to travel
Ability to professionally diffuse difficult situations
Ability to use software, hardware and peripherals related to job responsibilities including MS Office Suites, Outlook, Power Point, database software, etc.
Ability to motivate, mentor, lead and direct team members

Nice To Haves

Previous managed care or insurance background experience desirable

Responsibilities

Coach, mentor, motivate, guide and direct team to ensure productivity and quality standards. Work closely with NSA staff, Seniors and Manager to meet quality requirements.
Act as a resource and participate in business user acceptance training.
Review reports, inventory and production to ensure effective day to day team operations.
Develop, maintain and implement department policy and procedure. Monitor for compliance as necessary.
Maintain strong working relationship with internal departments and external vendors and customers to ensure effective communication.
Monitor department quality performance indicators. Reports and acts on variances. Work with Quality Assurance, CED and Manager to remedy trending concerns.
Participate in monthly employee audits and communicate results to staff. Take action as needed to correct deficiencies.
Coach, motivate and mentor staff to assist with professional growth and development.
Work with Workforce Management to plan, prepare, and revise work schedules and duty assignments by determining manpower requirements and hourly scheduling to ensure attainment of service levels, quality standards and turnaround times.
Track trends, initiate technology and process improvements to department Manager to eliminate issues/impediments to delivering service excellence while maintaining company/team goals per established metrics. Work with Manager to implement new procedures or system enhancements.
Handle escalated issues timely and effectively and follow up with all appropriate parties.
Assist with interviewing, hiring, training, corrective action and termination.
Act as a resource in the absence of the Manager to ensure effective day to day team operations. Collaborate, coordinate, and communicate across disciplines and departments.
Ensure compliance with HIPAA regulations and requirements.
Demonstrate commitment to the Company's core values.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Benefits

Medical, dental and vision coverage with low deductible & copay
Life insurance
Short and long-term disability
Paid Parental Leave
401(k) + match
Employee Stock Purchase Plan
Generous Paid Time Off – accrued based on years of service
10 paid company holidays
Tuition reimbursement
Flexible Spending Account
Employee Assistance Program
Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits