Team Lead, Mortgage Production Assistant

Zillow

6d•$26 - $44•Remote

About The Position

As a part of the Zillow Home Loans team, you will play an active role in providing best-in-class service to help customers achieve an optimal mortgage experience. As a Mortgage Production Assistant (MPA) Team Lead, you will assist in leading a team of coordinators responsible for pre-screening the incoming files to ensure their qualities meet our minimum submission requirements before they are underwritten. Your expertise will help lead your team to success and help deliver world class customer service to the Zillow customers.

Requirements

1-2 years’ prior Mortgage experience for all loan types (Conventional, FHA, USDA, and VA) preferred
Must have knowledge of Mortgage Terms
Shown success multi-tasking in a fast-paced environment
Excellent organizational and communication skills, both written and verbal
Maintain confidentiality with private and sensitive information
Available to work overtime as necessary
Ability to communicate clearly, both verbally and in writing

Nice To Haves

Familiarity with Encompass (LOS) and Microsoft Office is a plus

Responsibilities

Help onboard and train new hires to the MPA team
Provide daily support as needed to the MPA team
Identify training opportunities for the MPA team
Review, prepare and submit complete loan files for underwriting review
Evaluate and determine if any documents are missing and what can be done to streamline the loan process
Review necessary income, AUS, and other required credit and underwriting documentation
Familiarize and operate in compliance with varies lending guidelines
Communicate closely with Loan Officers to ensure loan submission are accurate and complete
Ability to maintain confidentiality and privacy of customer and employee information, and ensure that team job performance meets compliance/regulatory requirements

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